The Community Outreach Coordinator is responsible for the volunteer and community engagement program through-out our Lafayette facility and surrounding parishes. This position coordinates outreach efforts in SHFB’s western parishes in order to build awareness of volunteer opportunities.
ACCOUNTABILITIES
- Responsible for development of a robust volunteer program in our Lafayette facility.
- Responsible for abiding by the SHFB Volunteer Policy and Procedure Manual.
- Responsible for volunteer recruitment using a variety of methods including the cultivation of relationships with external partners within the community.
- Responsible for management of volunteers using SHFB’s volunteer software and overseeing the welcome, orientation and supervision of volunteers while on site.
- Responsible for accurately tracking and reporting on volunteer activity.
- Serves as back-up for telephone, email and walk-in communications.
- Promotes SHFB by giving facility tours and speaking with community groups.
- Assist with SHFB special events in the western parishes.
- Participate in meetings and committees as appropriate.
- Comply with all SHFB policies and procedures.
- Maintain a professional, positive, and courteous demeanor.
- Perform other duties as assigned to meet company needs.
QUALIFICATIONS
Education and Experience: Bachelor’s degree (or equivalent practical knowledge), 1-2 years’ experience with direct contact to the public involving volunteer coordination, public relations, marketing, and/or customer service.
Skills and Capabilities
The ideal candidate will possess many of these professional and personal abilities and attributes:
- Knowledge of standard office management practices and procedures, including reception, record-keeping, prioritization of work and the use of standard office equipment, including computers. Ability to master in-house software and reporting systems.
- Proficient knowledge in the Microsoft Office Suite
- Excellent problem-solving skills and behavior management skills.
- Strong communication and presentation skills with emphasis on customer service.
Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be may be considered in lieu of education and/or experience at the company’s discretion.
Job Type: Full-time
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
Experience:
- volunteer coordinator: 2 years (Preferred)
- customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
