Position Summary
The Program Assistant supports the day-to-day operations of the Older Adult Center by assisting with administrative functions, participant services, program coordination, data entry, and daily center activities. This position works closely with the Program Director to ensure programs operate efficiently; participant records and reports are maintained accurately, and older adults receive quality services and support in a welcoming environment.
Qualifications and Skills
- High school diploma or GED required
- Associate degree or coursework in Human Services, Social Work, Gerontology, or related field preferred
- Minimum of 2–4 years of experience in community programs, office administration, customer service, or related environments preferred
- Experience working with older adults preferred
- Strong communication, interpersonal, organizational, and time management skills
- Basic proficiency in Microsoft Office and data entry systems
- Ability to multitask and work in a fast-paced environment
Key Responsibilities
Administrative & Program Support
- Assist with the daily operations and administrative functions of the Older Adult Center
- Provide administrative support to the Program Director and center staff
- Answer phones, respond to inquiries, and assist participants, visitors, and community members
- Assist with intake, referrals, assessments, and participant registration processes
- Maintain accurate and timely data entry in Vive and other required systems
- Support preparation and maintenance of attendance records, reports, files, and program documentation
- Assist with development and distribution of monthly calendars, flyers, and program materials
Participant & Program Coordination
- Assist with coordination and implementation of recreational, educational, cultural, and wellness activities
- Support participant engagement and help maintain a welcoming environment for older adults
- Assist with meal service operations and delivery support as needed
- Work collaboratively with volunteers and support staff assisting with program activities
- Help coordinate special events, workshops, trips, and community activities
- Assist with monitoring program participation and daily center operations
Operational Support
- Provide coverage and operational assistance in the absence of program director
- Assist with maintaining organized office and program areas
- Support compliance with organizational policies, reporting requirements, and safety procedures
- Perform general clerical duties including filing, copying, scheduling, and correspondence
- Assist with miscellaneous operational duties as needed to support center activities
Physical Requirements/ Work Environment
- Ability to stand, walk, bend, and move throughout the facility during the workday
- Ability to lift and carry up to 20 pounds
- Ability to assist with program setup and operational activities
- Work is performed in an Older Adult Center and office environment
- Position may require occasional assistance with off-site activities or meal delivery support
Equal Opportunity Employment
WORD is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
