About Legradi Dental: Legradi Dental (located at Pell City Dental) is a patient-centered private practice committed to providing high quality dental care in a friendly and welcoming atmosphere. We take pride in our team’s dedication to patient education, comfort, and ongoing professional development. We are looking for a personable, detail-oriented Dental Receptionist to join our front office team.
Position Overview: As one of our Dental Receptionists, you will be the primary point of contact for patients, responsible for delivering excellent customer service and ensuring smooth day-to-day operations. You will coordinate appointment scheduling, manage patient records, handle payments, and support clinical staff with administrative tasks.
Key Responsibilities:
1. Patient Reception & Communication
- Greet patients upon arrival, check them in, collect payments, and answer any questions.
- Handle incoming phone calls, emails, and text messages; provide helpful information and refer complex inquiries to appropriate staff.
2. Scheduling & Calendar Management
- Schedule appointments accurately and efficiently to maximize the hygienist's schedules while respecting patient preferences.
- Manage cancellations, reschedule requests, and appointment confirmations.
- Collaborate with clinical staff to coordinate procedures requiring multiple appointments.
3. Billing & Insurance Coordination
- Collect and process payments, co-pays, and balances.
- Verify insurance benefits, obtain pre-authorizations as needed, and file insurance claims.
- Track outstanding balances and follow up with patients on payment plans or questions.
4. Patient Records & Data Entry
- Maintain and update digital patient records, ensuring accuracy and confidentiality (HIPAA compliance).
- Gather and organize patient documentation such as new patient forms and medical histories.
5. Office Administrative Support
- Maintain office supplies and inventory for the front desk.
- Assist with monthly and quarterly reports as requested.
- Support the clinical team with administrative tasks, including patient reminders and recall appointments.
Qualifications & Skills:
1. Required
- Experience working in a dental office setting.
- High school diploma or equivalent.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Proficiency in basic computer applications.
2. Preferred Criteria
- Prior experience in a dental or healthcare setting.
- Knowledge of dental terminology, procedures, and insurance processes.
- Experience with Open Dental software
Hourly Pay & Benefits:
Hourly Rate: $18-20 per hour (commensurate with experience).
- Paid time off (vacation and sick leave).
- Paid holidays.
- Employee dental benefits and employer funded group life insurance policy
- Quarterly staff bonus
Expectations & Work Environment:
- Work Hours: Full-time position, Monday–Thursday 7:50 AM-5 PM
- Professionalism: Maintaining a positive attitude and polished demeanor when interacting with both patients and team members.
- Team Collaboration: Working collaboratively with dentists, hygienists, and other office staff to provide a seamless patient experience.
How to Apply: Interested candidates are encouraged to send their resume and a brief cover letter to [email protected] with the subject line “Dental Receptionist Job". You may also drop off your resume in person during regular business hours. Legradi Dental / Pell City Dental is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply. We look forward to welcoming a new team member who is eager to grow with us and support our mission of exceptional dental care in Pell City, Alabama!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flextime
- Life insurance
- Paid time off
Experience:
- Dental receptionist: 1 year (Required)
Ability to Commute:
- Pell City, AL 35125 (Required)
Work Location: In person
