A Customer Care Agent Royal Sleep is part of an energetic team where you will be providing assistance and solutions to customers and our internal team on a daily basis. If you enjoy interacting with people, providing excellent customer service, and looking for a rewarding career that will allow your positive attitude and multi-tasking skills to shine then Royal Sleep is the right place for you.
We are seeking a full time, experienced customer care agent to join our Customer Care Team where they will utilize their range of experiences. This position is within a fast-paced environment of a growing company, and teamwork and strong relationships are important. This individual must be well organized, able to manage multiple projects and priorities, while communicating clearly and effectively.
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Computer Skills: Excel, Word, Outlook, Various Order Processing Platforms
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Multi-Tasking with Excellent Follow Through
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Independent Self-Learner
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Critical Thinker and Creative Problem-Solving Skills
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Organized with Strong Follow Up Abilities
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Listens Well & Effectively Resolves Conflict
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Enjoys interacting with people in all different areas, including customers and other team members
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Communicates clearly and effectively
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Positive Attitude
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High School Diploma or GED
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Our customer base is always growing so please let us know if you are a multilingual speaker fluent in any of the following: Spanish, French, German or Portuguese
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Previous Customer Care experience in a manufacturing environment is a plus
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Must provide excellent customer service to create memorable experiences
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Handle Warranty complaints and processing. This includes working directly with end consumers and helping them to solve their potential problem
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Ability to work in a fast paced, goal-oriented environment while ensuring compliance with department policies and procedures
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Keen attention to detail including outstanding grammatical skills, writing skills and record keeping
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Customer focus and ability to interact with clients and end consumers
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Ability to multi-task, this includes ability to understand multiple products and product lines and multiple levels of features and benefits
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Adapt quickly to changing priorities and customer needs
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Basic business math proficiency. (Candidate will be tested.)
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Superior interpersonal skills and capability to work successfully in a collaborative environment
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Team player that is warm and friendly
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Work directly with customers to solve all of their needs in a timely and efficient manner.
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Attracts potential customers by answering product and service questions; suggesting information about other products and services.
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Process sales orders and follows up with necessary acknowledgements
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Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Recommends potential products or services to management by collecting customer information and analyzing customer needs and maximizing the sale
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Recommends potential products or services to customers by recognizing their potential needs and having knowledge of what our company has to offer.
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Answers phones efficiently and follow up in a timely manner.
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Prepare various reports for management and the office team.
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Help with other departments as needed.
NOTE: All candidates will be required to take a Drug Test and Physical Exam. They must pass both to be eligible for employment at Royal Sleep.
Hourly Pay Vacation & Sick Pay Paid Holidays throughout the year A great family-oriented team to work with
