We are an employment agency and seeking an IT Support Specialist for an Exclusive Japanese Dining Company. This opportunity is with a fast-growing Japanese fine dining group backed by a major Japanese hospitality and entertainment conglomerate. The company is expanding its footprint in the U.S. with a high-end multi-concept restaurant collection that blends cultural authenticity with modern elegance.
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●Company Industry: Exclusive Japanese Dining Company
●Salary: $70,000 - $75,000 / Annual Salary
●Employment type: Full time
●Location: Cerritos, CA (once a week you can work from home)
●Language: Japanese / English
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-Summary
The IT Support Specialist II is the first line of response for all technology issues across their restaurant operations. You support corporate and restaurant teams with deployment, maintenance, and troubleshooting of company systems - resolving quickly, communicating clearly, and keeping the team moving. Your responsiveness directly protects service quality.
This role requires someone who can operate in a fast-paced, multi-location hospitality environment where technology failures have immediate operational impact. You triage effectively, communicate status proactively, and resolve issues with the thoroughness that prevents them from recurring. Speed matters -but complete resolution matters more.
They grow into new markets, this role scales with the organization - supporting new unit technology setups, onboarding expanding teams, and maintaining the device and systems infrastructure that makes consistent operations possible. The guest never sees IT. But IT enables everything the guest experiences.
-Key Responsibilities:
1. Technical Support & Help Desk
- Serve as first-line technical support for all internal hardware and software issues across corporate and unit teams via the ticketing system.
- Triage, prioritize, and resolve all support tickets within established SLA; communicate status updates proactively to requestors.
- Support cross-functional technology projects related to new restaurant openings and systems deployment.
- Assist with technology setup for new hires: device configuration, software installation, account provisioning, and onboarding support.
- Perform additional IT support duties as directed by the IT System Administrator.
2. Device & Systems Management
- Configure and provision laptops, smartphones, tablets, and other company-provided devices.
- Maintain and update device inventory, software licenses, and access credentials.
- Monitor device compliance and assist with Microsoft Intune policy updates and MDM enforcement.
- Manage device lifecycle: setup, deployment, maintenance, and secure decommissioning.
- Maintain and update internal IT documentation and standard operating procedures - ensure all changes are documented.
3. Network & Infrastructure Support
- Support network connectivity troubleshooting at corporate and unit locations: Wi-Fi, cabling, and hardware.
- Assist the IT System Administrator with infrastructure maintenance, system updates, and scheduled maintenance windows.
- Support POS system troubleshooting at unit locations - escalate unresolved issues to the IT System Administrator with full documentation.
- Travel to restaurant locations as required to provide on-site technical support: Los Angeles, Las Vegas, New York, and future markets.
- Ability to lift up to 50 pounds with assistance and navigate confined spaces during equipment setup.
4. Security & Compliance Support
- Assist with access control management: user account provisioning, permission updates, and timely access removal for separated employees.
- Comply with CCPA requirements - no unauthorized access to or sharing of guest or employee personal data.
- Support PCI DSS compliance practices at unit locations under the direction of the IT System Administrator.
- Flag any security concerns, unusual system
* Qualifications & Preferences:
Required
- 1-3 years of experience in IT support or a related technical role.
- Working knowledge of Windows 11, Microsoft 365, and network fundamentals.
- Experience with device management: provisioning, MDM (Microsoft Intune preferred), and lifecycle management.
- Strong troubleshooting skills with the ability to communicate technical issues clearly to non- technical users.
- Ability to manage multiple open tickets in a fast-paced, multi-location environment.
- Ability to travel to restaurant locations as required; valid driver's license.
Preferred
- CompTIA A+ or equivalent IT certification.
- Microsoft 365 certification (MS-900 or MD-102).
- Experience in a hospitality, restaurant, or multi-unit retail technology environment.
- Bilingual Japanese and English
- Familiarity with POS systems (Toast or equivalent) and hospitality technology platforms.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- IT support or a related technical role: 5 years (Required)
Language:
Work Location: In person
