Performance Eyecare is looking for a hands on, goal oriented optician who loves people, drives results, and keeps a busy optometry office moving.
Our opticians play a huge role in the patient experience. This position is about more than helping someone pick out a frame. The right person will build relationships, educate patients, recommend lens options with confidence, help patients understand their insurance benefits, and make sure they leave feeling cared for and excited about their eyewear.
We are looking for someone who loves people, enjoys sales, takes pride in follow through, and can keep a busy optical moving. This is not a “just take the order” position. We want someone who can connect with patients, explain value, support office goals, and jump in wherever the team needs help.
Our Culture
At Performance Eyecare, we work hard, care deeply, and believe the patient experience matters just as much as the eye exam itself.
We are a fast paced, people focused practice where teamwork is everything. Some days are busy, some days are unpredictable, and the best team members do not wait to be asked. They see what needs to be done and help move the office forward.
Our culture is built around our PERFICARE values:
- Positive attitude
- Enthusiastic energy
- Reliable follow through
- Flexible mindset
- Inquisitive problem solving
- Caring patient service
- Accountable ownership
- Respectful communication
- Empowered leadership
We believe in relationships, not transactions. Patients should feel welcomed, heard, and cared for, even when the day is busy or the schedule is tight.
What You’ll Do
- Assist patients with frame selection, lens options, and eyewear recommendations
- Educate patients on lens materials, coatings, progressives, sunglasses, computer lenses, and specialty eyewear
- Support front desk, phones, scheduling, check-in, and checkout
- Help with pretesting and clinical flow when needed
- Use insurance benefits and promotions to help patients understand their options
- Create quotes, collect payments, and review balances
- Adjust, repair, dispense, and troubleshoot eyewear
- Follow up on orders, remakes, warranties, and patient needs
- Support optical sales goals and patient experience goals
- Communicate with doctors, technicians, front desk, and leadership
- Help with phones, scheduling, check-in, checkout, and patient flow when needed
- Keep the optical area clean, organized, and welcoming
- Jump in wherever needed to support the team and the patient experience
What We’re Looking For
- Positive, friendly, and patient focused
- Goal oriented and motivated by results
- Comfortable talking with patients and building relationships
- Strong communication and sales skills
- Organized, reliable, and accountable
- Comfortable discussing pricing, insurance, and payments
- Able to multitask in a fast paced environment
- Willing to learn, grow, and take feedback
- Flexible and willing to help in other areas when needed
- Someone who brings solutions, not excusess
This Role is Best Suited For Someone Who…
- Enjoys helping patients feel confident in how they see and look
- Can explain lens options, pricing, and insurance benefits clearly
- Is comfortable with basic math, measurements, discounts, allowances, and patient balances
- Likes educating patients, not just selling to them
- Can balance patient care with office goals
- Takes pride in accuracy, details, and follow through
- Enjoys staying busy and being part of a team
- Can recommend products that truly benefit the patient
- Stays calm and kind, even when the day gets busy
- Looks for solutions before saying no
- Is open to feedback, coaching, and continued growth
- Wants to grow in optical, sales, and patient care
- Is motivated by goals, enjoys winning as a team, and takes pride in helping the office succeed
Experience Preferred
- Optical experience is preferred
- Sales, retail, hospitality, medical office, or customer service experience is a plus
- Insurance experience is helpful, but we are willing to train the right person
- Strong communication, computer, and problem solving skills required
- RevolutionEHR experience is a plus
Schedule & Benefits
- Full-time position
- Monday through Friday, no weekends
- Competitive pay based on experience
- Paid time off
- Paid holidays
- Monthly Bonus and Quarterly Team Competitions
- Work Hard, Play Hard: team outings and celebrations
- Health, dental, life and other insurance options
- 401(k) with company match
- Free eye exams and eyewear benefits, plus family benefits
- Training and growth opportunities
Apply
Ready to lead from the front, bring the energy, and help create an office patients love coming back to?
Submit your resume and tell us what makes you the kind of optician who can connect with patients, recommend with confidence, support a team, and turn a busy day into a great patient experience.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee discount
- Family leave
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- A patient recently purchased progressive lenses but is complaining they don't see their best. What steps do you take to troubleshoot before requesting they see the doctor for an Rx check?
- The doctor hands off a patient and says there was no change in their prescription. How would you continue the conversation with the patient to uncover lifestyle needs, educate them on options, and recommend eyewear that could still improve their daily life?
- Tell us about your favorite patient or customer sales interaction. What made it successful, what did you recommend, and what was the outcome?
Work Location: In person
