Premier Chimney and Roofing is hiring a highly organized and customer-focused Office Administrator to help manage daily scheduling, customer communication, invoicing, repair coordination, and technician support.
This is a key office position for someone who can stay calm under pressure, manage many moving parts at once, and provide outstanding service to customers even when the schedule gets busy and hectic. The right person will be detail-oriented, task-driven, dependable, and comfortable communicating with both customers and field technicians throughout the day.
Position Overview:
The Office Administrator will help keep our daily operations running smoothly by scheduling new appointments, coordinating repairs for existing clients, sending invoices, following up with customers, and helping manage technician routes and schedule changes.
This role requires strong communication skills, excellent attention to detail, and the ability to stay organized while handling phone calls, messages, customer questions, schedule adjustments, and job updates throughout the workday.
Responsibilities:
- Answer incoming calls, messages, and customer inquiries professionally
- Schedule new service appointments for chimney, fireplace, and repair customers
- Schedule repair work for existing clients and approved estimates
- Coordinate technician routes, daily schedules, and schedule changes
- Communicate job updates, timing changes, and repair logistics with customers
- Follow up with customers regularly regarding appointments, estimates, invoices, and next steps
- Send invoices and assist with payment follow-up
- Help manage customer records, appointment notes, job details, and scheduling information
- Coordinate with technicians and management regarding parts, job scope, repair logistics, and customer expectations
- Monitor open tasks and make sure follow-ups are completed on time
- Provide friendly, professional customer service even during high-volume or stressful periods
- Help keep the office workflow organized, accurate, and efficient
Requirements:
- Strong customer service and communication skills
- Highly detail-oriented and organized
- Able to manage multiple tasks, calls, messages, and schedule changes at once
- Comfortable working in a fast-paced office environment
- Able to stay calm, professional, and helpful under pressure
- Strong follow-through and task management skills
- Comfortable using computers, scheduling software, email, and basic office systems
- Dependable, punctual, and professional
- Able to communicate clearly with customers, technicians, and management
- Willing to learn chimney, fireplace, and repair service terminology
Preferred Experience:
- Office administration experience
- Scheduling or dispatching experience
- Customer service experience
- Experience with home service, construction, HVAC, plumbing, roofing, chimney, or similar trades
- Experience using CRM, scheduling, invoicing, or field service software
- Experience following up with customers regarding estimates, invoices, or service appointments
What We Are Looking For:
We are looking for someone who enjoys being the organized person that keeps everything moving. This role is ideal for someone who can handle a busy phone, update schedules, follow up on open tasks, coordinate with technicians, and still make customers feel taken care of.
The right candidate will be able to balance urgency with professionalism. Some days will be busy, schedules may change, customers may need extra help, and technicians may need support from the field. We need someone who can keep track of the details, communicate clearly, and help prevent things from falling through the cracks.
What We Offer:
- Competitive pay based on experience
- Stable office position with a growing local company
- Training on our services, systems, and scheduling process
- Supportive team environment
- Opportunity to grow with the company
- Meaningful role helping customers and supporting field operations
About Us:
Premier Chimney and Roofing is a professional chimney, fireplace, and exterior repair company serving Hampton Roads. We are known for quality workmanship, honest communication, detailed documentation, and a high standard of customer service.
Our office team plays a major role in the customer experience. From the first phone call to the final invoice, we want every customer to feel informed, respected, and well taken care of.
Ideal Candidate:
The ideal candidate is organized, friendly, reliable, detail-oriented, and able to stay composed when the day gets busy. You should be comfortable managing tasks, communicating with customers, coordinating schedules, and helping a service business operate smoothly.
If you are a strong communicator, enjoy solving problems, and take pride in keeping things organized, we would like to hear from you.
Apply today to join Premier Chimney and Roofing as our Office Administrator / Customer Service Coordinator.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Professional development assistance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
