,departments and with diverse a deadline-tracking to reduce recurringarise, and ensure families are taken care of and Lead Office Manager / Administrative Operations Manager
West Lafayette, IN | Full-time | In person
Pay: $70,000–$85,000 per year, depending on experience
We’re hiring a Lead Office Manager for our West Lafayette funeral home and cemetery, one of our busiest and fastest-growing locations. This is a hands-on, customer-facing job, not a quiet desk job. You’ll run the administrative side of a high-volume office and work closely with sales, funeral directors, grounds, and memorial staff to keep things accurate and on schedule—from the first customer contact through the service, burial, and follow-up.
We need someone who can keep a busy office organized, solve problems as they come up, and make sure families are taken care of and the paperwork is done right.
What you’ll do
- Run the day-to-day office: contracts, records, scheduling, customer follow-up, interment coordination, and general admin.
- Review contracts, discounts, deposits, trust and insurance paperwork, customer files, and memorial orders for accuracy and completeness.
- Verify burial paperwork, locations, and grave spaces before any work is done.
- Coordinate between sales, funeral directors, grounds, and memorial staff so nothing falls through the cracks.
- Build simple checklists, follow-up systems, and deadline tracking to cut down on repeat mistakes.
- Handle escalated customer issues with professionalism and good judgment.
- After training, supervise and develop the administrative team here as well as part-time administrator at a nearby location.
What we’re looking for
- 3+ years leading an office, admin team, or customer service team in a busy environment—funeral, healthcare, hospitality, retail, or similar.
- Experience supervising or coaching other employees.
- Strong organization and follow-through, with the ability to juggle interruptions and competing priorities.
- Comfort reviewing contracts, files, and detailed paperwork.
- Good communication across departments and personalities, including strong sales personalities.
- Solid computer skills and willingness to learn our industry systems.
A bachelor’s degree isn’t required—experience and proven leadership matter more.
You’ll do well here if you:
- Like being the person who keeps a busy place organized and moving.
- Can pivot at a moment’s notice without getting overwhelmed.
- Would rather solve a problem than explain why it can’t be done.
- Can hold people accountable and still be easy to work with.
- Want a role with room to grow as we build out the admin side of the business.
This probably isn’t the right fit if you:
- Want a quiet desk job with few interruptions.
- Need every process mapped out before you’ll act.
- Avoid difficult conversations or holding staff accountable.
- Don’t like working closely with a sales team.
Benefits
Health insurance, life insurance, 401(k) with matching, paid time off, employee discount, and a referral program.
Details
Education: High school diploma or equivalent required; bachelor’s preferred but not required.
Travel: Limited local travel between West Lafayette and a nearby location. Broader travel isn’t routinely expected but limited travel to other locations in Indiana may be needed.
Work Location: In person—West Lafayette, IN..
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
Application Question(s):
- • This is a busy, fast-paced location. What’s your experience in a similar environment?
Education:
Experience:
- Operational Leadership or Administrative Leadership: 3 years (Required)
Work Location: In person
