Compass Self Storage is currently seeking a new Sales and Customer Service Coordinator
The responsibilities of our Sales and Customer Service Coordinator are to handle sales and service calls from potential customers and resolve customer concerns while upholding the highest level of customer service.
- Communicate with customers via the phone to give information requested by customers.
- Make recommendations based on customer’s storage needs, determine and complete rental reservation information.
- Answer questions and complaints concerning billing and services.
- Provide outstanding customer service.
- Meet operational performance standards, goals and metrics.
- Coordinate local marketing activities
- Follow up with customer leads
Qualifications
We want to ensure that our customers are treated with the highest level of courtesy and professionalism.
A successful Sales and Customer Service Coordinator candidate will have:
- A high school diploma or general education degree (GED).
- A minimum of two years of customer service and/or sales experience. Call Center Experience (in-office or fully remote) preferred
- Sales acumen and professional demeanor.
- Strong verbal and written communication skills
- Strong multi-tasking and problem-solving skills.
- Ability to work independently.
- Ability to work in a busy environment and meet deadlines.
- Ability to follow a call flow and close the sale over the telephone.
- Ability to meet and exceed sales goals.
- Weekends required.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- What are you targeting for an hourly rate?
Work Location: In person
