The Service Assurance Manager acts as the primary figurehead and point of contact for warehouse investigation, research, troubleshooting, and correspondence in support of customer success in the warehouse network. They are responsible for customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. In this role, you will partner and collaborate closely with cross with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure an optimal customer experience. The ideal candidate has served in several roles at C.H. Robinson; has a passion for problem analysis, process improvement, and is solutions oriented.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Customer Warehouse Experience:
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Proactively communicates with customers and account management to ensure customer needs are met and orders are fulfilled
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Manages conflict and navigates difficult conversations with tact and diplomacy
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Ensures quality execution against warehouse KPIs and service commitments
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Identifies process gaps and inefficiencies; promotes change management and improvement
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Conduct research to identify root cause and provide solutions input
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Listens to customer and account management needs and provides guidance and solutions within tolerance of warehouse operations
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Solutions oriented; strong ability to create and execute plans to drive change
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Owns warehouse claim induction, research, resolution process
Liaison for Warehouse and Commercial Account Management:
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Preferred:
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Bachelor’s degree from an accredited college or university
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0 to 2 years of previous C.H. Robinson experience
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Strong analytical and problem-solving skills; ability to make data-driven decisions
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Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
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Strong knowledge of warehouse and inventory operational environments
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Ability to thrive under deadlines and work in a team environment, while also delivering independent results
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Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
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Excellent verbal and written communication skills; must work effectively with all levels of management and employees
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Proficient in Microsoft Office Suite of programs
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Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$21.95 - $34.71
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE\Disabled\Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Three medical plans which include
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
