Desktop Support Technician
Crye-Leike® Information Technology is seeking a full-time Desktop Support Technician in Memphis, TN. This position requires candidate to be able to work independently with minimal supervision.
Duties
- Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Installation of software on corporate machines.
- Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
- Instructs users in use of equipment, software, and manuals.
- Recommends or performs remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Assists clients in connecting to corporate wired/wireless networks on personal devices.
- Maintains service records of work performed.
- Other duties as assigned.
Qualifications
- At least two year hands-on experience with PC hardware/software troubleshooting.
- Experience with LAN/WAN troubleshooting and/or telephone systems is a required.
- A+ Certification preferred.
- Experience with ShoreTel/Mitel telecommunications systems a plus.
- Excellent customer service and communication skills (verbal and written).
- Ability to successfully multi-task and understand how to prioritize work.
- Applicants will be tested for proficiency.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- LAN/WAN troubleshooting: 2 years (Required)
- PC hardware/software troubleshooting: 2 years (Required)
License/Certification:
- CompTIA A+ (Preferred)
- A+ Certification (Preferred)
Work Location: In person
