Growth & Community Relationship Lead Position Overview
The Growth & Community Relationship Lead plays a key role in helping PetVet365 Cypress establish deep connections within the community and build a loyal client base from day one. This position combines leadership, client experience, marketing, technical skills, and operational responsibilities to support the overall growth and success of the practice.
The ideal candidate is passionate about Fear Free veterinary medicine and genuinely loves both people and pets. They are equally energized by building relationships with clients, caring for pets within the hospital, and helping a new practice grow. This person is a natural connector who enjoys networking, promoting the hospital, supporting the team, and creating exceptional experiences that turn first-time visitors into lifelong advocates.
What We’re Looking For
We are looking for someone who:
- Gets excited about helping a brand-new veterinary practice grow.
- Loves both caring for pets and building meaningful relationships with people.
- Is passionate about Fear Free veterinary care and reducing stress for pets and their families.
- Enjoys marketing, networking, and representing the hospital in the community.
- Naturally creates loyal, long-term client relationships.
- Has strong technical and clinical skills and enjoys working hands-on in the hospital.
- Is comfortable supporting both front office and patient care responsibilities.
- Thrives in a fast-paced environment and takes initiative.
- Leads with positivity, compassion, and accountability.
- Wants to make a meaningful impact on the success of the hospital.
Technical & Clinical Skills
- Comfortable assisting with patient care and handling pets using Fear Free techniques.
- Ability to support both client service and clinical workflows as needed.
- Proficiency with veterinary practice software and computer systems.
- Basic understanding of veterinary terminology and hospital procedures.
- Strong organizational and multitasking skills.
- Ability to learn new systems and adapt as the hospital grows.
- Knowledge of social media and digital marketing tools is a plus.
Qualifications
Education & Certifications
- High School Diploma or equivalent required.
- Fear Free Certification required (or willingness to obtain upon hire).
- Veterinary technician credentials (RVT/LVT/CVT) are preferred but not required depending on experience.
Experience
- 4+ years of experience in veterinary medicine, hospitality, customer service, or business development preferred.
- Experience in both direct patient care and client service strongly preferred.
- Experience in marketing, community outreach, or relationship-building strongly preferred.
- Leadership experience preferred.
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Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
