Job title: Will Call Representative
Job type: Full Time
Location: 101 Jegs Blvd., Delaware, OH 43015
Schedule: Wednesday, Thursday, Friday, 9 am- 6 pm, and Saturday, Sunday, 9 am-5:30 pm
The JEGs Story:
Why do millions depend on JEGS for their high-performance car parts? It’s simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior, and restoration nut who wants to take their vehicle to the next level.
Job Summary:
We are actively looking for a committed and detail-oriented Will Call Associate to become a valuable part of our team. This role is crucial in assisting our customers and ensuring a positive experience during product pickups.
You will:
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Assist customers with product orders and process them accurately and efficiently at the Will Call counter.
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Maintain records of customer transactions, ensuring accuracy and confidentiality in handling customer information.
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Handle cash, credit card, and other payment methods for customer purchases, processing transactions accurately and securely.
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Collaborate with the Distribution Center and shipping department to prepare customer orders for pick-up, ensuring items are packed securely and ready for collection.
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Exercise precision and attention to detail in verifying customer orders, product codes, and quantities, minimizing errors and ensuring customer satisfaction.
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Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering product recommendations when necessary.
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Assist with customer service issues on part inspections in a timely manner via email.
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Adhere to company policies and procedures, including safety protocols, and ensure compliance with legal regulations regarding customer transactions.
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Work collaboratively with colleagues and other departments to maintain a positive work environment and enhance overall customer experience.
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Help with and maintain the S.A.D. / Pro Shop display sales area to keep clean and fresh product ready to sell.
You have:
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High school diploma or equivalent.
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Previous experience in retail, warehouse, customer service, or a similar role is preferred.
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Strong communication and interpersonal skills.
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Excellent organizational skills and ability to multitask.
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Proficiency in basic computer applications and data entry.
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Ability to handle cash transactions accurately.
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Exceptional attention to detail and problem-solving abilities.
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Enthusiastic attitude and commitment to providing outstanding customer service.
What We Offer:
JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.
