Precision Ag Support Specialist

BHC Equip Division LLC -
Fargo, ND

Apply Now

Job Details

$50,000 - $80,000 a year
21 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Electrical equipment repair
Equipment repair
Electrical work
Automotive diagnostic technologies
High school diploma or GED
Productivity software
Technical Proficiency
Mechanical systems repair
Precision agriculture technology

Full Job Description

Who is Brandt Holdings?

Brandt Holdings was developed by the late Ace Brandt. Ace was an entrepreneur and leader in the agricultural and Fargo communities. The company has diversified and operates across five divisions: Agriculture, Industrial, Real Estate, Entertainment, and Hospitality. Though the company continues to grow, it is rooted in the original mission: “We are a customer focused company providing innovative services and solutions, by surrounding ourselves with the very best people and products.”

Position Summary

The Precision Ag Support Specialist is an integral part of our product support team dedicated to enhancing the customer and employee experience. In this role, you will troubleshoot customer and dealership technology issues efficiently, collaborating with the service department to resolve complex issues. You will also work closely with team members to proactively implement solutions aimed at improving customer profitability and reducing in-season downtime. If you possess technical product knowledge, enjoy teaching, and are passionate about sharing your expertise to help others succeed, you could be an excellent fit for this position.

Job Responsibilities

Provide problem resolution support to customers and employees via ExpertConnect
Expertly troubleshoots customer and employee problems and, if needed, seamlessly passes to other team members for resolution via Expert Connect
Serve as the dealership expert in Operations Center and other digital tools such as Harvest Profit and Equipment Mobile.
Proactively sell support agreements and recurring licenses ensuring accurate billing.
Coordinate the execution of the dealership's Precision Ag strategy and mainstreaming across all departments.
Provide recommendations for technology products and offer solutions-based consulting to customers.
Proactively support customers remotely with preseason software updates and training on display and Operations Center functionality.
Lead training sessions for customers and employees
Support JDLink Modem management
Manage customer support packages and ensure accurate billing for services rendered.

Qualifications

3+ years of experience working with John Deere systems in Precision Ag, Service, Parts, or Sales Departments Operations.
Demonstrated ability to provide effective step-by-step instructions to both internal and external customers.
Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
Proficiency in computer functions, Microsoft Office, and experience using Service ADVISOR, Parts ADVISOR, or other computer-based diagnostic repair tools.
High School Diploma or GED required.

Preferred Qualifications

Associates degree preferred.
Core John Deere certifications - Service Advisor, Electrical/Electronics and Hydraulics

Benefits

Join Brandt Holdings for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.

Compensation

The following represents Brandt Holdings compensation estimation based on market data and placement of internal employees. This is a salary role with a starting base of $50,000 and going up to $80,000 based on experience. This role is also incentive eligible and is based on performance.

Always Moving Forward. Always Rising Up.

Apply Now

Who is Brandt Holdings?

Position Summary

Job Responsibilities

Qualifications

Preferred Qualifications

Benefits

Compensation

Always Moving Forward. Always Rising Up.

Job Seeker Tools

Employer Tools

Browse

Stay Connected