Customer Success Guide - Portuguese
Milford, OH
Fulltime + All Benefits
Days
Salary Range: $70k to $75k/Annum
Required:
- Bilingual in Portuguese
- Must Have Technical/Functional Skills
- Customer Success, IT service management, or SaaS related certifications are an advantage
Roles & Responsibilities:
Serve as the first point of contact for customer inquiries across voice, chat, and email channels.
Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills.
Deliver a professional, empathetic, and consistent experience across all customer interactions.
Handle escalated or complex issues calmly, ensuring clear communication and timely resolution.
Identify opportunities to improve customer satisfaction, retention, and product usage.
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- Are you bilingual in Portuguese?
- Do you have recent 1-2 years of experience in Customer support?
Work Location: On the road
