Description:
The General Manager is responsible for the overall operational and financial performance of our 2 Baltimore area dental laboratories. This role leads day-to-day operations, assist leaders with P&L performance, and drives continuous improvement while building a high-performing, engaged team.
This is a hands-on leadership role ideal for someone who thrives in a manufacturing or production environment, is comfortable with data and financial accountability, and values both results and culture.
Operations & Financial Management
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Partner with Lab President to manage the lab’s P&L and EBITDA performance
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Participate in daily financial and performance calls with corporate leadership
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Monitor labor, expenses, productivity, and on-time delivery and backup payroll if needed
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Review operational and financial reports; drive corrective actions
Leadership & Team Development
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Lead, coach, and develop employees, including frontline leaders
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Ensure attendance, performance, and policy compliance
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Conduct coaching, performance feedback, and corrective actions
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Build a culture of accountability, engagement, and continuous improvement
Quality, Safety & Compliance
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Ensure consistent quality standards and service-level commitments
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Enforce SOPs, safety programs, and company policies
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Ensure compliance with OSHA and state workplace safety laws
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Maintain building security and customer compliance requirements
Process Improvement & Customer Focus
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Identify and implement operational improvements
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Partner with internal teams and customers to resolve issues
Support continuous improvement initiatives across the lab
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Requirements:
- Bachelor’s degree
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5+ years of leadership experience
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Proven P&L management experience
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Manufacturing or production environment experience
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Strong operational, financial, and analytical skills
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High integrity, accountability, and professionalism
Preferred
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Dental lab, medical device, or healthcare manufacturing experience
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Multi-shift or complex operations leadership
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Lean /Continuous Improvement experience
Skills & Competencies
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Strong communication and leadership skills
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Data-driven decision making
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Organization and time management
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Ability to thrive in a fast-paced environment
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Comfort leveraging technology and reporting tools
