About the Role:
EVEN Hotel by IHG in Norwalk, CT is looking for a passionate and polished Front Desk Manager to lead our guest experience team. This is your opportunity to be the face of a wellness-focused hotel brand that puts both guests and employees first. If you thrive in a fast-paced hospitality environment and love creating memorable first impressions, we want to hear from you!
Responsibilities:
- Oversee daily front desk operations including check-in, check-out, and guest services
- Lead, train, and schedule front desk staff to ensure exceptional guest satisfaction
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency
- Manage room inventory, reservations, and rate management in coordination with the revenue team
- Ensure compliance with IHG brand standards and hotel policies and procedures
- Collaborate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Monitor and respond to online guest reviews and feedback platforms
Requirements:
- 2+ years of front desk or guest services experience in a hotel environment
- Prior supervisory or management experience in hospitality preferred
- Proficiency with property management systems (PMS); IHG or Opera experience a plus
- Strong communication, leadership, and problem-solving skills
- Ability to work flexible shifts including evenings, weekends, and holidays
- Guest-first mindset with a warm, professional demeanor
- High school diploma or equivalent required; hospitality degree a plus
About Us:
EVEN Hotel Norwalk is part of IHG's innovative wellness-focused brand, designed to help guests maintain their healthy routines while traveling. Our team is passionate about delivering a balanced, energizing experience that keeps guests coming back. We pride ourselves on a supportive work culture where employees are empowered to grow and make a real impact every day.
