The Client Services team is responsible for day to day operations and management of leased and owned facilities, ensuring business is conducted in a clean, safe and efficient work environment and that the value of the Company’s physical assets is protected and enhanced.
Required Responsibilities
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Support the Manager, Client Services with a primary focus on food and beverage operations across onsite cafés and service areas.
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Serve as a key liaison between internal stakeholders and food service vendors, including Starbucks, to support daily operations, administrative needs, and kitchen maintenance/repair coordination.
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Supervisor must have experience with subsidy review, budget management, and forecasting
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Maintain an active onsite presence to oversee café operations (e.g., Hyperion Café and Starbucks), including monitoring customer flow, queue management, seating availability, and overall cleanliness to enhance the employee experience.
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Act as a primary point of contact for food and beverage vendors, ensuring alignment with service standards, operational expectations, and client goals.
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Monitor and evaluate vendor performance, including food quality, presentation, service delivery, and adherence to health, safety, and company compliance standards.
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Partner with vendors to review and optimize menu offerings based on employee feedback, dietary preferences, and seasonal trends.
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Address and resolve employee and client feedback related to café services in a timely and effective manner.
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Track and report on café performance metrics, identifying trends and opportunities for operational improvements.
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Oversee sustainability and compliance initiatives of food and beverage operations, including gathering required reporting data and coordinating with West Coast partners to ensure accurate café performance and compliance tracking.
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Coordinate with third-party vendors to support operational needs, ensuring adherence to company standards and regulatory requirements.
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Manage Tenant Services programs related to workplace cafés, including coffee and water service operations, equipment repair and maintenance tracking, and ensuring appropriate signage and communication are in place
Required Education
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Bachelor’s degree in Hospitality Management/ Food & Beverage operations (or related field) or 2+ years of relevant experience
Required Experience
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2+ years experience supporting food and beverage operations/ workplace hospitality
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Experience tracking budgets and knowledge of subsidy reporting
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Experience with MS Outlook, Word, Excel, and PowerPoint
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Knowledge of health, safety, and sanitation regulations applicable to food service operations.
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Food safety, handling and quality management certifications (ex. HACCP, ServSafe, etc.)
The hiring range for this position in New York is $75,500.00-$101,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
