Support a Leading Credit Card Company | Competitive Pay + Incentives
Are you a strong communicator who can balance confidence with compassion? Do you have sharp attention to detail and the ability to negotiate win-win solutions? If so, we want to meet you!
We’re hiring motivated Customer Service & Collections Representatives to support a major credit card portfolio. In this role, you’ll help customers navigate account questions while working collaboratively to resolve past-due balances — all while delivering an exceptional customer experience.
Pay rate: $21 per hour
Work Setting: Onsite at our Charlotte Call Center
What You’ll Do:
· Connect with customers via inbound and outbound calls
· Resolve account inquiries and explain payment options
· Negotiate payment arrangements and secure commitments
· Carefully review account details to ensure accuracy
· Document conversations clearly and thoroughly
· Meet performance goals in quality, compliance, and recovery
What Makes You a Great Fit?
✔ 1+ year of customer service, collections, or call center experience
✔ Strong attention to detail — you don’t miss the small stuff
✔ Confident negotiation skills with a solutions-focused mindset
✔ Genuine empathy and professionalism in sensitive conversations
✔ Ability to stay calm, positive, and goal-driven
Why Join Us?
- Competitive base pay + performance incentives
- Paid training and career growth opportunities
- Supportive leadership and team environment
- Stable opportunity with a respected financial services partner
If you’re ready to make a difference while building a rewarding career in financial services, apply today!
Pay: From $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
