Overview
We are seeking an energetic and dynamic Front Desk Sales Manager to lead our front desk operations with enthusiasm and professionalism. This pivotal role combines guest engagement, team leadership, and sales growth to create a welcoming environment that drives revenue and enhances guest satisfaction. As the face of our establishment, you will oversee daily front desk activities, manage staff, and ensure seamless guest experiences while actively promoting our services and offerings. If you thrive in a fast-paced setting, possess excellent management skills, and have a passion for hospitality, this is the perfect opportunity to showcase your leadership talents and make a lasting impact.
Duties
- Lead the sales and marketing to target new corporate accounts and construction projects.
- Lead and supervise front desk staff, ensuring high standards of customer service and operational efficiency
- Manage shift schedules, delegate tasks, and oversee daily operations to maintain smooth workflow
- Develop and implement sales strategies to promote services, events, and amenities to guests
- Handle guest inquiries, reservations, check-ins/check-outs, and resolve issues promptly with professionalism
- Oversee cash handling procedures, billing accuracy, and financial transactions at the front desk
- Coordinate with other departments to facilitate event management and special guest requests
- Prepare detailed reports on sales performance, guest feedback, staffing needs, and operational challenges
- Supervise staff training programs to enhance team skills in customer service, sales techniques, and technical proficiency
Skills
- Proven experience in <PERSON> roles or similar hospitality positions with a focus on sales management
- Strong leadership qualities with demonstrated staff supervision and team management capabilities
- Expertise in events management and coordinating large or small-scale functions
- Excellent report writing skills for documenting performance metrics and operational insights
- Management experience with the ability to oversee shift management effectively
- Exceptional customer service skills combined with guest services expertise
- Proficiency in cash handling systems, reservation software, and technical tools relevant to hospitality operations
- Background in restaurant or resort environments is highly desirable for understanding hospitality nuances
- Previous assistant manager or supervisory experience in hospitality settings is preferred
Compensation
Base Hourly rate of $12 plus incentives to make up to $18 with monthly bonus based on performance of new sales revenue.
Join us as a Front Desk Sales Manager where your leadership will inspire teams, elevate guest experiences, and drive business success. We are committed to fostering a vibrant workplace that values innovation, teamwork, and exceptional service—making every day rewarding for both our guests and our team members.
Pay: $12.00 - $18.00 per hour
Work Location: In person
