Guest Services & Events Coordinator
Pay: $20.00 per hour + Performance Incentives (earning potential up to $25.00 per hour)
Type: Full-Time
Location: On-site – Otis Harbor Springs, Harbor Springs, MI
About Otis
Otis is a 29-room boutique hotel in Harbor Springs, Michigan where thoughtful design, exceptional food, and genuine hospitality come together to create memorable experiences.
Originally built in 1958 and thoughtfully restored, Otis blends mid-century architecture with contemporary comfort. Alongside beautifully designed guestrooms, Otis offers a destination restaurant, curated events, and welcoming gathering spaces that celebrate the spirit of Northern Michigan.
As part of the Kinship Hospitality collection, this role also supports guest communications and event coordination for our sister property, Dexter Hotel, in Elk Rapids. Our team is collaborative, detail-oriented, and committed to creating thoughtful hospitality through every guest interaction.
Position Summary
The Guest Services & Events Coordinator is a hybrid hospitality position that combines front desk operations, guest communications, and event coordination. Based on-site at Otis, this role serves as one of the primary faces of the hotel while supporting event planning and guest communication for both Otis and Dexter.
This position is responsible for welcoming guests, managing reservations and guest inquiries, coordinating weddings and special events, maintaining the shared guest communications inboxes for both hotels, and ensuring every interaction reflects the hospitality standards of our brands.
No two days are the same. One morning may involve welcoming arriving guests and coordinating VIP arrivals, while the afternoon may include responding to event inquiries, building event timelines, meeting with prospective clients, or preparing for an evening wine dinner.
ResponsibilitiesGuest Services
- Welcome guests throughout arrival and departure with genuine hospitality
- Complete guest check-in and check-out
- Answer phones and assist with reservations
- Coordinate VIP arrivals and special requests
- Provide concierge recommendations and local knowledge
- Resolve guest concerns professionally and efficiently
- Process payments and maintain accurate guest records
- Maintain a clean, organized, and welcoming front desk and lobby
Guest Communications
- Manage the shared guest email inboxes for both Otis and Dexter
- Respond promptly and professionally to reservation, event, and general guest inquiries
- Coordinate reservation changes and special accommodations
- Ensure timely communication before, during, and after guest stays
- Route inquiries to the appropriate departments while maintaining ownership of guest communication
- Maintain the voice and hospitality standards of both brands across all correspondence
Event Coordination
- Coordinate weddings, private events, retreats, dinners, and community programming at Otis and Dexter
- Serve as a primary contact for booked events
- Build event timelines and planning documents
- Coordinate vendors, florists, musicians, photographers, and rental companies
- Conduct venue tours for prospective clients
- Assist with event proposals, contracts, and planning documentation
- Communicate event details with operations, culinary, housekeeping, and leadership teams
- Support event setup and execution as needed
Administrative & Sales Support
- Respond to event and group sales inquiries
- Track event leads and bookings
- Maintain event calendars and planning documents
- Support marketing initiatives and event promotion
- Build relationships with local businesses and community partners
- Assist leadership with hospitality and operational projects
Qualifications
- 2+ years of hospitality, hotel, guest service, or event planning experience preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Professional, positive, and solution-oriented attitude
- Exceptional attention to detail
- Comfortable learning hotel and event management software
- Ability to work evenings, weekends, and holidays as business demands
Compensation & Benefits
- Starting pay of $20.00 per hour
- Performance incentive program with earning potential up to $25.00 per hour
- Health benefits for eligible full-time employees
- Paid Time Off
- Employee dining discounts
- Hotel stay discounts
- Professional development opportunities
- Career growth within Kinship Hospitality
Why Join Us?
We're building more than hotels—we're building hospitality brands that people genuinely connect with. Every member of our team has the opportunity to make a meaningful impact on the guest experience while helping shape the future of Otis and Dexter.
If you're passionate about hospitality, enjoy creating memorable experiences, and thrive in a collaborative environment where no two days are alike, we'd love to meet you.
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
