Patient Care Coordinator
About Us
We are a growing outpatient psychiatric and mental health practice dedicated to providing exceptional, compassionate, and evidence-based care. Our team offers advanced treatment options including psychiatric medication management, Transcranial Magnetic Stimulation (TMS), Spravato® (esketamine), ketamine therapy, and psychotherapy. We are committed to improving lives through personalized care, innovation, and outstanding patient experiences.
Position Summary
We are seeking a highly motivated, organized, and compassionate Patient Care Coordinator to serve as a key member of our patient care team. This individual will be responsible for guiding patients through their treatment journey, coordinating care, managing patient communications, supporting provider schedules, and ensuring an exceptional patient experience from initial inquiry through ongoing treatment.
The ideal candidate is personable, detail-oriented, proactive, and passionate about helping individuals access high-quality mental health care.
Key Responsibilities:
Patient Engagement & Communication
- Serve as a primary point of contact for new and established patients.
- Respond promptly to phone calls, emails, text messages, and patient inquiries.
- Educate prospective patients about available services and treatment options.
- Assist patients in understanding the intake process and next steps for care.
- Maintain consistent communication throughout the patient's treatment journey.
Care Coordination
- Coordinate appointments, consultations, follow-up visits, and treatment schedules.
- Assist with patient onboarding and intake processes.
- Facilitate communication between patients, providers, therapists, referral sources, and family members when appropriate.
- Ensure continuity of care and timely follow-up for patient needs.
Treatment Program Support
- Support patients receiving medication management, TMS, Spravato, ketamine, and psychotherapy services.
- Monitor patient progress through scheduled check-ins and follow-up outreach.
- Assist with treatment scheduling and coordination of multidisciplinary services.
- Help identify barriers to care and work collaboratively to improve patient adherence and outcomes.
Administrative Responsibilities
- Maintain accurate and timely documentation within the electronic medical record (EMR).
- Verify completion of required forms and documentation.
- Coordinate insurance authorizations and treatment approvals when applicable.
- Manage provider schedules and assist with appointment optimization.
- Track referrals, consultations, and patient conversion metrics.
Referral & Relationship Management
- Build and maintain positive relationships with referring providers and community partners.
- Ensure timely communication regarding referrals and patient status updates.
- Support outreach initiatives designed to improve access to mental health care.
Qualifications
Required
- High school diploma or equivalent.
- Minimum of 2 years of experience in healthcare, behavioral health, medical office administration, patient coordination, customer service, or a related field.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency with electronic medical records and standard office software.
- Ability to maintain confidentiality and professionalism in a healthcare environment.
Preferred
- Experience in psychiatry, psychology, behavioral health, or medical specialty practices.
- Familiarity with insurance verification and prior authorization processes.
- Experience working with treatment programs such as TMS, Spravato, ketamine therapy, or other specialty services.
- Knowledge of medical terminology and healthcare workflows.
Ideal Candidate Traits
- Compassionate and patient-centered
- Strong interpersonal and relationship-building skills
- Self-motivated and proactive
- Detail-oriented and highly organized
- Comfortable working in a fast-paced environment
- Professional, dependable, and team-oriented
- Passionate about helping people improve their mental health and quality of life
What Success Looks Like
- Patients feel welcomed, informed, and supported throughout their care.
- New patient inquiries are handled efficiently and professionally.
- Schedules are optimized and patient follow-up is consistent.
- Communication between patients, providers, and referral sources is seamless.
- Patients receive timely access to appropriate treatments and services.
- The practice continues to grow through exceptional patient experiences and referral relationships.
Join Our Team
If you are passionate about making a meaningful difference in the lives of others and enjoy building relationships while providing exceptional service, we encourage you to apply. This is an opportunity to become an integral part of a mission-driven mental health practice dedicated to helping patients achieve lasting wellness.
Pay: $23.00 - $26.00 per hour
Benefits:
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
Work Location: In person
