Position Summary
The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a welcoming and memorable experience. We are seeking a dependable, customer-focused individual who thrives in a fast-paced hospitality environment and is committed to providing exceptional service.
Weekend availability is required. Candidates must be available to work a flexible schedule, including weekends, holidays, and varying shifts.
Responsibilities
- Greet guests with a friendly and professional attitude.
- Check guests in and out efficiently and accurately.
- Answer phones and respond to guest inquiries, requests, and concerns.
- Process reservations, cancellations, and modifications.
- Handle guest payments and maintain accurate cash and credit card transactions.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Resolve guest issues promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions.
- Complete shift reports and other administrative duties as assigned.
- Follow all hotel policies, procedures, and brand standards.
Qualifications
- Previous hotel front desk or customer service experience preferred, but not required.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Basic computer proficiency; experience with hotel property management systems is a plus.
- Ability to remain calm and professional in a fast-paced environment.
- Reliable attendance and punctuality are essential.
- Must be authorized to work in the United States.
Requirements
- Must be available to work weekends.
- Ability to work mornings, evenings, holidays, and other shifts as business needs require.
- Ability to stand for extended periods and occasionally lift up to 25 pounds.
Pay: From $18.00 per hour
Work Location: In person
