Customer Support Representative (CSR)
Location: Corona, CA
Schedule: Full-time | Monday – Friday, 6:30 AM – 3:00 PM
Compensation: $18-$23
Benefits: Medical, Dental, Vision, Vacation, Sick Pay, 401(k)
Join the Team That Helps Build What Matters
Tamshell Corporation is a trusted precision machine shop with over 45 years of excellence, serving clients in Aerospace, Defense, Medical, Dental, and other high-stakes industries. We specialize in machining plastic, aluminum, brass, and bronze components with exceptional quality and consistency.
About the Role
We’re looking for a detail-oriented Customer Support Representative (CSR) with exceptional communication skills and a talent for multitasking in a fast-paced environment. This full-time position is ideal for someone who enjoys working collaboratively across teams to deliver top-tier service and ensure our customers’ satisfaction.
Key Responsibilities
- Serve as the primary point of contact for customers via phone, video, and email.
- Manage customer requirements through online portals and internal systems.
- Enter and maintain accurate order information in the ERP/MRP system.
- Provide post-sale updates, order status, and application support.
- Coordinate schedule changes, purchase order revisions, and work order updates.
- Communicate daily production priorities with managers, planners, and leads.
- Track project progress to provide customers with timely status updates and reports.
- Support sales and forecasting through order tracking, backlog analysis, and performance metrics.
- Maintain high data integrity and meet departmental turnaround times.
- Perform general administrative tasks such as scanning and file organization.
- Assist with additional duties as needed in planning, scheduling, or production support.
Qualifications
- High school diploma or equivalent required.
- Proficient with Microsoft Office (Excel, Word, Outlook).
- Experience with ERP/MRP systems in a production environment preferred.
- Strong written and verbal communication skills.
- Excellent organizational, multitasking, and time-management abilities.
- Positive attitude and strong teamwork skills.
- Prior office or customer service experience preferred.
Compensation & Benefits
- Pay: $18-$23 per hour (depends on experience)
Full Benefits Package:
- Medical, dental, and vision insurance
- Vacation pay, sick time, and holiday pay
- Paid Birthday Day Off!
- 401(k) with company match
- Employee Assistance Program (EAP)
- Employee Discounts
- Referral Program
Equal Opportunity Employer
Background Check and Drug Test Required
Join Our Team
If you take pride in delivering exceptional customer service and want to grow with a respected, employee-focused manufacturer, we’d love to hear from you. Apply today and become part of our legacy of excellence.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
