Job Description:
The Real Estate Information Network, Inc. is seeking an enthusiastic and customer-focused Member Services Specialist to join our team at our Tri-Cities location in Portsmouth, VA. The ideal candidate will provide exceptional support by assisting members with inquiries related to memberships, company services, rules and regulations, and lockbox/related products managed by our member services department.
This role also serves as the front desk receptionist, welcoming visitors and ensuring a professional, friendly, and positive experience for all customers and members.
Key Responsibilities:
- Provide exceptional customer service by responding to member inquiries regarding memberships, products, services, and company policies.
- Assist members in navigating company services and resolving issues professionally and efficiently.
- Greet visitors, directing inquiries, and offering assistance as needed.
- Handle phone, email, and in-person inquiries with professionalism and courtesy.
- Support members with lockbox and related products issued and managed by the customer service department.
- Manage multiple responsibilities while prioritizing customer needs in a professional office environment.
- Maintain a strong understanding of company products, services, and policies to effectively assist members.
- Accurately document customer interactions and ensure timely follow-up and resolution.
- Collaborate with team members and other departments to maintain a high level of customer satisfaction.
- Assist with membership processing, registrations, and other administrative requests.
- Contribute to a positive, team-oriented environment that promotes professionalism and excellent service.
Qualifications:
- 1-2+ yrs customer service experience is required and is non-negotiable.
- Strong written and verbal communication skills.
- Ability to manage multiple responsibilities and stay organized in an office environment.
- Positive attitude with a passion for helping others.
- Ability to remain professional and composed in challenging situations.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Ability to quickly learn and apply new product and service knowledge.
- Proficiency with Microsoft Office with an emphasis using Excel and other standard office software.
If you are passionate about providing exceptional service and making a positive impact, we encourage you to apply at [email protected].
Job Type: Full-time
Work Location: In person
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
