The Medical Support Assistant provides advanced administrative and patient scheduling support in compliance with Department of Veterans Affairs (VA) AMSA standards. The role is responsible for managing comprehensive scheduling and consult processes while ensuring the accuracy, integrity, and timeliness of Veteran records across multiple VA systems.
This role requires strict adherence to VA national directives, Joint Commission standards, VISN and local Standard Operating Procedures (SOPs), privacy and confidentiality regulations (HIPAA/VA), and safety and infection control guidelines. The AMSA works collaboratively with clinical and administrative teams to support high-quality Veteran care and efficient clinic operations.
The hourly rate is $19.14 per hour plus $5.09 in Health & Welfare benefits.
This position reports onsite to the Dayton VAMC located at 4100 West Third Street, Dayton, OH 45428.
This position works an assigned schedule between 6:00 a.m. and 6:00 p.m. EST, Monday through Friday, and includes working all Federal holidays.
Essential Duties/Responsibilities:
- Perform advanced patient scheduling and appointment management in accordance with VA AMSA standards
- Verify and update Veteran eligibility, demographics, and insurance information
- Manage consults, recalls, RTC orders, and open scheduling requests
- Monitor and document all scheduling actions accurately and timely
- Utilize VA systems including (but not limited to): ISS, Oracle EHRM, VistA, CTM / CTB, CTM / CTB, VSE
- Coordinate with internal departments such as: Enrollment & Eligibility, Release of Information (ROI), Beneficiary Travel, Decedent Affairs
- Maintain compliance with privacy, security, and confidentiality requirements
- Complete all mandatory VA trainings and competency requirements
- Use assigned computer systems, telephony, and office equipment to support clinic workflow
- Support patient care operations through written and verbal provider orders
- Maintain professionalism in fast paced and high stress environments
- Sign attendance logs upon arrival and departure as required
- Perform advanced patient scheduling and appointment management in accordance with VA AMSA standards
- Verify and update Veteran eligibility, demographics, and insurance information
- Manage consults, recalls, RTC orders, and open scheduling requests
- Monitor and document all scheduling actions accurately and timely
- Maintain compliance with privacy, security, and confidentiality requirements
- Complete all mandatory VA trainings and competency requirements
- Use assigned computer systems, telephony, and office equipment to support clinic workflow
- Support patient care operations through written and verbal provider orders
- Maintain professionalism in fast paced and high stress environments
- Sign attendance logs upon arrival and departure as required
- Perform advanced patient scheduling and appointment management in accordance with VA AMSA standards
- Verify and update Veteran eligibility, demographics, and insurance information
- Manage consults, recalls, RTC orders, and open scheduling requests
- Advanced medical scheduling and appointment coordination skills
- Ability to manage consults, recalls, RTC orders, and open requests
- Accurate verification and maintenance of patient eligibility, demographics, and insurance data
- Proficiency with EHR and scheduling systems; ability to learn VA applications quickly
- Strong attention to detail and accurate data entry/documentation skills
- Effective verbal and written communication with Veterans, providers, and staff
- Excellent customer service and telephone etiquette
- Ability to prioritize tasks and work efficiently in a fast paced clinical environment
- Working knowledge of privacy, confidentiality, and HIPAA/VA requirements
- Must be a US Citizen
Education and Experience:
- One (1) year above high school OR equivalent combination of education and experience accepted
- Minimum six (6) months of clerical, office, or administrative experience demonstrating ability to acquire and perform AMSA duties
Education completed outside the U.S. must be evaluated by a recognized credentialing organization and deemed equivalent to U.S. education standards
Why Join Sierra7?
Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of “serving those who serve". We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) and CMMI-SVC Level 3-appraised member of the government technology and services industry. We are a proud recipient of the 2024 Gold HIRE Vets Medallion Award from the US Department of Labor, which recognizes employers who successfully recruit, hire, and retain Veterans.
This posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of Sierra7, Inc. and will not be acknowledged or returned.
We will never send communications through any other domain, including @sierra7careers.com, @gmail.com or @yahoo.com. ALL communications will come from a @sierra7.com domain. We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Sierra7 employee, please contact us at [email protected]
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Sierra7 will not provide sponsorship for employment-based immigration benefits for this position. To be considered for this position all candidates must reside in the United States and be a US Citizen. This position is not a C2C opportunity.
Sierra7 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by federal, state, or local law.
Equal Opportunity Employer Veterans Disabled
