About the Role
The Regional Operations Manager is responsible for the operational, financial, and people performance of an assigned portfolio of Tailwind Hospitality locations. This position partners closely with General Managers to drive operational excellence, improve financial performance, ensure brand standards, and develop high-performing leadership teams. The Regional Operations Manager serves as the primary operational leader for their assigned region, providing coaching, accountability, and strategic direction while ensuring compliance with company policies, airport requirements, and regulatory standards.
Working collaboratively with the Senior Director of Regional Operations, Operations Excellence team, and Corporate Support departments, this position implements company initiatives, supports business growth, and fosters a culture centered on exceptional guest experiences, operational consistency, and continuous improvement.
Key Responsibilities
- Provide leadership, coaching, and performance management to General Managers within an assigned region.
- Drive operational excellence by ensuring consistent execution of Tailwind Hospitality's operational standards, guest service expectations, food safety programs, and brand initiatives.
- Monitor and improve key business metrics including sales, labor, cost of goods sold, profitability, inventory controls, and operating expenses.
- Conduct regular business reviews with General Managers and develop measurable action plans to improve operational and financial performance.
- Perform scheduled and unscheduled site visits to evaluate operations, provide coaching, verify compliance, and identify opportunities for continuous improvement.
- Partner with Human Resources to support talent acquisition, leadership development, employee engagement, succession planning, and employee relations.
- Ensure compliance with company policies, airport authority requirements, health department regulations, OSHA standards, wage and hour laws, and all applicable federal, state, and local regulations.
- Lead implementation of corporate initiatives, operational programs, technology enhancements, and process improvements throughout the assigned region.
- Support new location openings, acquisitions, operational transitions, and major business initiatives as assigned.
- Collaborate with Culinary, Retail, Finance, Human Resources, Facilities, Marketing, and other corporate departments to achieve company objectives.
- Develop annual operating plans and assist General Managers in achieving established financial and operational goals.
- Maintain regular communication with the Senior Director of Regional Operations regarding business performance, staffing, operational challenges, and strategic opportunities.
- Build and maintain positive working relationships with airport authorities, landlords, business partners, vendors, and key stakeholders.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, or a related field preferred; equivalent experience considered.
- Minimum of 5 years of progressive multi-unit restaurant, retail, or hospitality operations leadership experience.
- Demonstrated experience leading multiple locations with responsibility for financial performance and operational execution.
- Strong knowledge of restaurant financial management including labor, food cost, inventory, budgeting, and profit and loss statements.
- Proven leadership, coaching, and team development skills.
- Strong business acumen with the ability to analyze operational data and implement effective solutions.
- Excellent written and verbal communication skills.
- Ability to influence and build relationships across all levels of the organization.
- Ability to travel extensively (approximately 50-75%) including evenings, weekends, and holidays as business needs require.
- Valid driver's license and ability to obtain all required travel documentation.
- Ability to successfully pass a background investigation.
Additional Expectations
- Demonstrate Tailwind Hospitality's Core Values in all interactions.
- Maintain professionalism while representing the Company with employees, airport partners, vendors, and guests.
- Support organizational growth through leadership, innovation, accountability, and operational excellence.
- Perform other duties and special projects as assigned.
- Follow all company safety policies and procedures.
Physical Requirements
- Ability to stand and walk for extended periods while visiting operational locations.
- Frequently lift, carry, push, or pull up to 50 pounds.
- Frequently bend, stoop, kneel, climb, and reach while conducting operational assessments.
- Ability to travel frequently by automobile and commercial aircraft.
- Ability to use computers, mobile devices, and standard office equipment.
Mental Requirements
- Ability to analyze complex operational and financial information.
- Exercise sound judgment while making independent decisions.
- Prioritize multiple projects in a fast-paced environment.
- Maintain attention to detail while managing multiple locations simultaneously.
Work Environment
- Hybrid work environment consisting of corporate office responsibilities, home office work, and frequent travel throughout the assigned region.
- Regular exposure to high-volume restaurant and retail operations located within airport environments.
- Frequent interaction with General Managers, airport leadership, corporate departments, business partners, vendors, and guests.
- Ability to adapt to changing operational priorities while maintaining a high level of responsiveness and professionalism.
Standard Specifications
Employees in this position are required to adhere to any job-related instructions and perform any additional duties assigned by authorized personnel. The requirements outlined in this document represent the minimum levels of knowledge, skills, or abilities necessary for this role. This document does not establish an employment contract, either explicit or implied, other than maintaining an "at-will" relationship.
Tailwind Concessions is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.
Pay: $85,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
