Boston Vision is seeking an energetic, relationship-driven professional to lead the growth and operational excellence of our Vision Correction Division (Laser and Cataract). This unique role combines external business development with internal patient experience management to drive growth in refractive surgery, premium cataract surgery, and other vision correction procedures.
The ideal candidate will be equally comfortable building referral relationships in the community, analyzing conversion metrics, improving patient journeys, and leading initiatives that enhance the overall patient experience.
This is a highly visible leadership position with direct impact on practice growth and patient satisfaction.
Key Responsibilities
Primary Care Physicians
Optometrists
Ophthalmologists
Concierge medical practices
Corporate wellness programs
Conduct regular outreach visits to referral sources.
Organize educational events, lunch-and-learns, and community presentations.
Identify new referral opportunities and strategic partnerships.
Represent Boston Vision at professional meetings, conferences, and networking events.
Track referral patterns and develop strategies to increase referral volume.
Vision Correction Service Line Management
Oversee the patient journey from initial inquiry through surgery and postoperative care.
Refractive Lens Exchange
Analyze patient feedback and identify opportunities for improvement.
Collaborate with physicians, technicians, counselors, and call center teams to optimize workflows.
Ensure consistent delivery of a premium patient experience across all locations.
Patient Experience & Conversion Optimization
Lead-to-consult conversion
Consult-to-surgery conversion
Cancellation rates
No-show rates
Patient satisfaction metrics
Develop initiatives to reduce friction points in the patient journey.
Implement best practices to improve patient education and confidence.
Work closely with marketing to optimize messaging and campaigns.
Manage and improve online reputation initiatives, including patient review programs.
Coordinate with clinical and administrative teams to improve efficiency.
Identify bottlenecks and implement process improvements.
Develop reporting dashboards and regularly present performance metrics to leadership.
Assist in launching new services, technologies, and patient engagement programs.
Participate in strategic planning for future growth initiatives.
Qualifications
Required
3+ years of business development, marketing, practice management, or related experience.
Strong interpersonal and relationship-building skills.
Excellent communication and presentation abilities.
Demonstrated ability to analyze data and drive measurable results.
Strong organizational and project management skills.
Experience in ophthalmology, optometry, aesthetics, or elective healthcare.
Familiarity with refractive surgery and premium cataract procedures.
Experience managing referral networks.
Experience with CRM systems and performance analytics.
Understanding of patient conversion and customer experience strategies.
Growth in surgical volume
Referral source growth
Consult-to-surgery conversion rates
Online review generation and engagement
Revenue growth of the Vision Correction Division
Improvement in patient journey metrics
Expand Boston Vision’s referral network significantly.
Improve conversion rates throughout the vision correction pipeline.
Enhance the patient experience across all touchpoints.
Create measurable growth in surgical volume and revenue.
Establish Boston Vision as the premier destination for vision correction in New England.
This role is ideal for a highly motivated individual who enjoys building relationships, improving systems, and driving growth while helping patients achieve life-changing visual outcomes.
The professionals at Boston Vision have over 20 years of experience serving patients in their community through excellent and innovative eye care procedures. They are dedicated to quality care for patients as a private academic medicine practice. Each of the doctors at Boston Vision values ongoing research and education, and our team is trained on the most cutting-edge procedures available. In addition to serving patients in our Boston office, our physicians hold affiliations with Harvard Medical School hospitals and work internationally, performing cataract surgery for patients in the United Kingdom and artificial cornea implantation in the Middle East. You can find original research from our doctors in various medical journals and textbooks as they remain at the forefront of advanced treatment options.
