We are looking for an enthusiastic, experienced Optician to work in an office environment for a busy Ophthalmology practice.
Duties and Responsibilities
- Provide exceptional customer service
- Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
- Take necessary measurements (i.e., measuring the patient’s pupillary distance)
- Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
- Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands, and heat if necessary to bend frames accordingly
- Educate patient on how best to care for their glasses
- Adjust/repair damaged frames, replace nose pads and missing screws
- Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
- Compute and process payment transactions using in-house Point of Sale system
- Maintain up-to-date knowledge of products
- Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
- Input customer information into computer system
- Price, stock, and straighten merchandise
- Perform other administrative tasks as assigned
- Process insurance claims
Education and Experience Requirements
- Experience working in the optical industry
- Experience working in retail, customer service, or sales
- High School Diploma or GED
Benefits include
- 401K Retirement Package
- Medical Insurance
- Paid PTO
- No Night or Weekend Hours
- Life Insurance
Job Type: Full-time
Pay: $19.00 - $21.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 1 year (Preferred)
Work Location: Multiple locations
