Overview
We are seeking a skilled and motivated Data Center Technician - II to join our dynamic team. This role is pivotal in ensuring the seamless operation, maintenance, and troubleshooting of data center infrastructure, including network hardware, cabling systems, and telecommunication equipment. The ideal candidate will possess a strong technical background in computer networking, electrical systems, and field service operations, with a focus on delivering exceptional customer service and technical support. This position offers an opportunity to work in a fast-paced environment where precision, reliability, and proactive problem-solving are essential.
Duties
- Install, configure, and maintain network equipment such as Cisco routers, Juniper devices, and Ethernet switches to ensure optimal performance.
- Conduct fiber splicing and cabling tasks using hand tools and power tools to support data center connectivity infrastructure.
- Perform routine inspections and troubleshooting of electrical systems, including low voltage wiring in accordance with NEC standards.
- Utilize schematics and technical diagrams to diagnose issues related to computer hardware, telecommunication systems, and VoIP setups.
- Execute preventative maintenance procedures on data center equipment to minimize downtime and extend hardware lifespan.
- Assist with power distribution setup, equipment repair, and replacement of faulty components within the data center environment.
- Support field service operations by responding promptly to on-site technical requests from clients or internal teams.
- Document all work performed using detailed reports and update network diagrams as necessary.
- Collaborate with vendors and manufacturers for equipment repairs or upgrades involving CAT5, CAT6 cabling or other telecommunications infrastructure.
- Ensure compliance with safety standards such as NEC regulations while handling electrical components or working at heights.
Experience
- Proven experience as a Service Technician or Field Service Technician within data centers or telecommunication environments.
- Demonstrated knowledge of computer networking concepts including LAN/WAN configurations, Ethernet protocols, and network installation procedures.
- Hands-on experience with fiber splicing techniques and cabling standards (Cat5e, Cat6).
- Familiarity with telephony systems such as Avaya or similar VoIP platforms.
- Strong background in electrical work related to low voltage wiring, power tools usage, and equipment repair.
- Experience working with schematics, technical manuals, and network diagrams for troubleshooting purposes.
- Knowledge of industry standards such as NEC regulations for electrical safety.
- Ability to operate testing tools like ohmmeters and network analyzers effectively.
- Excellent customer service skills combined with the ability to communicate complex technical information clearly.
- Prior exposure to data center environments with a focus on maintaining high availability and reliability. This position is ideal for professionals committed to advancing their expertise in data center operations while providing top-tier technical support. We welcome applicants who are eager to contribute their skills in a collaborative setting dedicated to innovation and excellence.
Pay: $25.00 - $35.00 per hour
Benefits:
- On-the-job training
- Opportunities for advancement
Work Location: In person
