Security Dispatcher – Proteus Security Agency
Proteus Security Agency is seeking professional, dependable, and detail-oriented Security Dispatchers to join our Communications Center. The Security Dispatcher serves as the central point of communication for security officers, supervisors, clients, residents, and members of the public.
This position requires excellent communication skills, sound judgment, and the ability to remain calm while coordinating calls for service, monitoring officer activity, documenting incidents, and supporting personnel in the field.
Key Details
- Pay: $18.00 per hour
- Pay Schedule: Paid weekly via direct deposit
- Full-Time Schedule: Monday through Friday, 4:00 p.m.–12:00 a.m. or 12:00 a.m.–8:00 a.m. (40 hours per week)
- Part-Time Schedule: Saturday and Sunday, 8:00 a.m.–8:00 p.m. or 8:00 p.m.–8:00 a.m. (24 hours per week)
- Available shifts are assigned based on the applicant’s availability and the operational needs of the company.
Primary Responsibilities
- Receive, document, prioritize, and dispatch calls for service.
- Monitor radio communications and maintain regular contact with officers and supervisors.
- Dispatch security personnel to incidents, client requests, alarms, and other service calls.
- Obtain accurate information from callers and quickly relay essential details to responding personnel.
- Maintain accurate records of calls, officer activity, notifications, and incident updates.
- Complete clear and comprehensive dispatch reports, logs, and other required documentation.
- Monitor officers during high-priority incidents and coordinate requests for supervisory, law-enforcement, fire, or emergency medical assistance.
- Follow established notification procedures for use-of-force incidents, vehicle crashes, medical emergencies, criminal activity, and other significant events.
- Provide professional customer service when communicating with clients, residents, employees, and members of the public.
- Maintain the confidentiality of company, employee, client, and incident information.
- Perform other communications and administrative duties as assigned.
Qualifications
- Previous experience in law enforcement, security operations, emergency communications, dispatching, or a related field is highly desirable.
- Strong communication skills, with the ability to relay information quickly and accurately under pressure.
- Strong written and verbal command of the English language.
- Ability to write clear, accurate, and comprehensive reports documenting incidents, observations, and communications.
- Demonstrated ability to handle stressful situations calmly while maintaining professionalism.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Ability to follow written procedures, maintain accurate records, and work within an established chain of command.
- Basic computer proficiency and the ability to learn dispatch, reporting, scheduling, and communication systems.
- Security- or law-enforcement-related certifications and training are preferred but not required.
- Must be dependable, punctual, and able to maintain regular attendance.
- Must be available to work the assigned schedule, including nights, weekends, and holidays when required.
Preferred Skills
- Radio communications or call-center experience.
- Familiarity with security operations and incident-reporting procedures.
- Experience coordinating emergency or high-priority calls.
- Strong decision-making, organization, and problem-solving abilities.
- Ability to remain composed while communicating with individuals who may be upset, distressed, or experiencing an emergency.
About Proteus Security Agency
Proteus Security Agency provides professional security and patrol services supported by a centralized communications operation. Our dispatchers play a critical role in officer safety, client service, incident coordination, and our commitment to Respond and Resolve.
Proteus Security Agency is an equal opportunity employer. Employment decisions are based on qualifications, operational needs, and the ability to perform the essential duties of the position.
Pay: $18.00 per hour
Benefits:
Work Location: In person
