Our Pediatric Dental Practice is looking for a reliable and detail orientated communications coordinator to support our multiple clinics. The role functions as a centralized scheduling hub located in our Bellingham location. Duties include handling routed calls with such things as scheduling, faxes and emails, for multiple locations. If you have strong customer service communication skills, are organized and enjoy working autonomously then this role will be a great fit.
Key Responsibilities:
- answer in bound calls routed from multiple pediatric dental offices when local front desks are unavailable
- Schedule, confirm, and adjust patient appointments
- Respond to patient inquiries via phone, fax and email in a professional and timely manner
- Triage calls appropriately (general questions, insurance routing , urgent needs etc)
- Manage incoming faxes/emails distributing information to appropriate location/team
- Work independently while following established protocols and workflow
- verification of patients Insurance
Qualifications:
- Previous experience in dental &/or call-center environment preferred
- Strong phone etiquette and clear, friendly communication skills required
- Comfortable multitasking
- Strong organizational skills
- Ability to work independently with minimal supervision
- Computer proficiency (Dental software experience a plus but not required)
Compensation:
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Bellingham, WA 98225 (Required)
Work Location: In person
