Support Engineer Level 1
Full-time- On-site Position
Description
Edu Tek LTD. is seeking an enthusiastic, professional and detail-oriented Level 1 Support Engineer to join our dynamic company. This Support Engineer position is ideal for a candidate eager to build hands-on technical experience while supporting a fast-paced environment.
The successful candidate must have the demonstrated ability to:
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provide effective, professional and reliable IT support to a busy team of professionals
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act as initial point of contact for IT related issues by providing front line support to end users
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prioritize and manage a full workload with keen attention to detail and accuracy
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work both independently and in collaboration with others as a team player with a positive attitude
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comprehend and quickly diagnose and resolve technological issues
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apply organizational and IT skills with a system of following-up and following-through on pending items and issues
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work in a fast-paced environment, manage multiple tasks simultaneously, and problem solve
Duties and Responsibilities
- Incident management: perform password resets, manage user accounts, and maintain access controls within Microsoft & Google environments
- Technical troubleshooting: support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and address printer and network connectivity issues
- User support and administration: manage permissions and access rights, perform software installations, and assist with workstation setup
- Provide practical solutions, guidance, and technical support to end users while escalating more complex issues, as needed, to the System Administrator
Qualifications and Requirements
- Technical skills, including Basic network configuration, Windows desktop support, printer and peripheral support, Windows server administration, desktop application support, enterprise mobility solutions, third-party cloud support, communication technology implementation, and strong troubleshooting skills.
- High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required.
- Associate or bachelor’s degree preferred; industry certifications and equivalent IT experience are a significant plus.
- 1+ years related IT experience performing similar tasks in a professional service or School setting is preferred.
- Excellent written and verbal communications skills
- Excellent technological skills and the ability to effectively prioritize workload and problem solve with a positive and professional client service mindset and approach
Must have Valid driver's license and reliable vehicle.
