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Aquatics Manager

YMCA -
New Rochelle, NY

Job Details

$47,500 - $63,000 a year

Qualifications

CPR Certification
Customer communication
Customer inquiry handling
First Aid Certification
Water safety instruction
AED Certification

Full Job Description

Aquatics Manager come & make a splash at the Y!

Job Description

Are you passionate about creating a vibrant, safe, and engaging aquatic environment? We are seeking an energetic and detail-oriented Aquatics Manager to lead our aquatic facilities with enthusiasm and professionalism. In this dynamic role, you will oversee daily operations of the pool and aquatic areas, ensure guest safety, deliver exceptional customer service, and manage a dedicated team. Your leadership will help foster a welcoming atmosphere where guests can enjoy recreational swimming, swim lessons, and special events while feeling confident in their safety and experience. If you thrive in a fast-paced hospitality setting and love working with people, this is your opportunity to make a splash!

Qualifications

YMCA experience 1-2 years preferred ( not necessary, background in non-profit)
Proven management experience in aquatics, hospitality, or resort settings with strong leadership skills
Knowledge of water safety regulations, lifeguarding practices, and emergency response procedures
Excellent customer service skills with the ability to handle guest inquiries professionally and courteously
Experience managing events management activities such as swim meets or themed pool events
Ability to handle cash transactions accurately while maintaining detailed records
Strong communication skills to effectively lead staff and interact with guests of diverse backgrounds
Passion for creating an enjoyable environment that prioritizes safety while delivering memorable experiences
Within 30 days of hire, completion of Child Abuse Prevention, Working with Program Volunteers, CPR,
First Aid, AED, and Bloodborne Pathogens training.
Completion of YMCA aquatics training and trainer certifications.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

The noise level in the work environment is usually moderate.

Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.

Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility.

Remain alert with no lapses of consciousness

Essential Functions

Duties

Oversee the daily operations of the aquatic facilities, including pools, water features, and surrounding amenities
Ensures programs and services meet community needs to include supervising existing program
activities, establishing new program activities, and expanding the program within the community as needed.
Assists in the marketing and distribution of program information.
Supervise and train lifeguards, swim instructors, and other staff members to ensure high standards of safety and service
Develop and implement engaging events such as swim competitions, themed pool parties, and community programs to boost guest participation
Ensure all safety protocols are followed rigorously; conduct regular inspections of equipment and water quality
Monitors daily pool operations to adhere to all state, local and YMCA health and safety regulations and conducts and ensures proper maintenance of pools. Maintains accurate records of pool chemical levels and facility maintenance.
Manage guest inquiries, resolve concerns promptly, and provide outstanding customer service to enhance guest satisfaction
Handle cash transactions accurately for admissions, rentals, lessons, or merchandise sales while maintaining proper records
Coordinate with maintenance teams for routine repairs or emergency issues to keep facilities in top condition
Promote a positive guest experience by fostering a welcoming environment that emphasizes hospitality and safety standards
Manages the program, including developing and monitoring the program budget to meet fiscal objectives; compiling program statistics to monitor and evaluate the effectiveness of and participation in programs; securing and scheduling the pool facility; and creating and scheduling the classes, practices and meets.

Cause-Driven Leadership Competencies

Communication & Influence
Developing Self & Others
Engaging Community

Required Certifications

YMCA Child Abuse Prevention
YMCA Working with Program Volunteers,
CPR,/First Aid, AED,
Bloodborne Pathogens training.
Water Safety Instructor
Certified Pool Operations

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