Beyond TalentEdge has partnered with manufacturing company who focuses on Aerospace, Defense, Energy, Medical and Industrial Markets. The Customer Service Representative is the primary point of contact for day-to-day inquiries and activities between customers and the company. This individual is responsible for ensuring customer deliverables are met by coordinating with cross-functional teams. The ideal candidate is highly organized, able to multitask, meet aggressive deadlines, manage time effectively, and identify opportunities for process improvement. This role serves as the voice of the customer to Sales, Operations, Supply Chain, Quality, and Shipping. This role is Direct Hire, We invite you to apply today.
Specific Duties
- Serve as the primary contact for customers in a fast-paced, high-pressure environment.
- Build and maintain strong customer relationships by providing timely support and responding to inquiries regarding orders, shipments, RMAs, and invoicing.
- Enter and manage customer orders while coordinating with internal departments to provide accurate delivery dates.
- Interface with customer web portals and participate in production meetings.
- Partner with the Inside Sales team to monitor and improve customer scorecard performance.
- Support cross-functional process improvement initiatives.
- Monitor and support key performance metrics, including:
- On-time Advance Shipping Notices (ASN)
- Purchase Order acknowledgments
- Returned Material Authorization (RMA) completion
- On-time delivery (95% or greater goal)
- Process Returned Material Memos (RMMs) and reconcile associated debits.
- Assist the Accounts Receivable team with resolving past-due invoices.
- Compile reports and analyze customer account data.
- Coordinate with internal departments to resolve customer issues and ensure customer satisfaction.
Qualifications
- Associate degree or equivalent work experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong organizational, time management, and multitasking abilities.
- Accurate data entry skills with exceptional attention to detail.
- Experience with administrative processes and documentation.
- Strong commitment to providing outstanding customer service.
- Manufacturing industry experience preferred.
- Experience with ERP systems (Infor/Syteline or similar) and familiarity with Lean Six Sigma principles is a plus.
Salary & Schedule:
$25.00-30.00 per hour
Schedule: Monday- Friday 8am- 5:00pm
“Beyond TalentEdge is an Equal Opportunity Employer. It is the policy of Beyond TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.”
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Pay: $25.00 - $30.00 per hour
Application Question(s):
- How many years of customer service or customer account management experience do you have?
- No experience
- Less than 1 year
- 1–2 years
- 3–5 years
- 5+ years (Preferred)
- How many years of experience do you have processing customer orders?
- None
- Less than 1 year
- 1–2 years
- 3–5 years
- 5+ years (Preferred)
- Which ERP systems have you used? (Select all that apply)
- Infor/Syteline
- SAP
- Oracle
- Microsoft Dynamics
- Epicor
- NetSuite
- Other
- None
Work Location: In person
