Retail Sales/Technical Manager
6 Days a Week first 90-180 minimum
CPR Cell Phone Repair – loveland, co
CPR Cell Phone Repair by Assurant is a fast-paced electronics repair and retail brand with 500+ locations nationwide. We are hiring a Retail Sales Manager / Lead Technician to lead our Thornton store—driving sales, operations, and advanced electronic repairs across phones, tablets, computers, and game consoles.
This is a hands-on leadership role. You will manage the store and perform complex repairs when needed.
What you’ll do, not limited to:
Lead sales & store performance
- Own store revenue, profitability, and KPI performance
- Drive repair, accessory, and device sales through coaching and accountability
- Improve conversion rate, accessory attach rate, and average ticket
- Execute promotions and ensure strong in-store merchandising
Perform & lead advanced repairs (required)
- Phones & tablets: screens, batteries, charge ports, cameras, speakers, water damage
- Computers (Windows & Mac): screens, batteries, SSD/HDD upgrades, OS installs, diagnostics
- Game consoles: PlayStation, Xbox, Nintendo (power, HDMI coordination, thermal issues)
- Set repair quality standards, reduce rework, and control turn-time
- Train and support technicians; perform final quality checks
Run clean operations
- Scheduling, cash handling, inventory accuracy, and loss prevention
- Ticket accuracy, parts management, and workflow control
- Maintain CPR brand, cleanliness, and safety standards
Lead people
- Hire, train, and coach sales reps and technicians
- Hold team accountable to sales and repair standards
- Build a positive, performance-driven culture
What we’re looking for
- 2+ years of retail management or lead technician leadership experience
- Advanced electronic repair skills (phones, tablets, computers, consoles)
- Strong sales mindset with the ability to coach others
- Experience managing inventory, schedules, and daily operations
- Confident customer communication and problem resolution
Preferred
- Device repair retail background (CPR, independent repair shop, wireless, electronics retail)
- Multi-device repair experience beyond phones
Compensation
- Competitive base pay
- Performance bonuses tied to store results
- Growth opportunities within a multi-store organization
Schedule
- Full-time, in-store leadership role
- Retail hours including weekends
Please reply on messenger with answer to these questions:
1. How many years of hands-on electronic repair experience do you have?
- Less than 1 year
- 1–2 years
- 3–5 years
- 5+ years
2. Which devices can you confidently repair without supervision? (Select all that apply)
- Smartphones (iPhone & Android)
- Tablets
- Windows laptops/desktops
- MacBooks/iMacs
- Game consoles (PlayStation, Xbox, Nintendo)
3. Which of the following repairs have you personally completed multiple times? (Select all that apply)
- Phone screen replacements
- Charging port repairs
- Water damage diagnostics
- Laptop screen replacements
- SSD/HDD upgrades
- Operating system installs
- Game console power or thermal repairs
4. Are you comfortable performing advanced repairs while also managing a retail team and store performance?
5. What sales metrics have you been directly responsible for? (Select all that apply)
- Conversion rate
- Accessory attach rate
- Average ticket value
- Store revenue goals
- Gross margin
6. Describe the most complex repair you regularly perform. (Short answer)
7. Describe a time you improved a store or team’s sales performance. What metric changed and how? (Short answer)
8. Are you able to work weekends and a retail schedule?
9. Do you have experience hiring, training, and coaching technicians or sales staff?
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have strong sales and customer service ability.
- Work Monday-Saturday shifts first 90-180 days
Experience:
- Retail Sales Management : 3 years (Required)
- Electronic Repair Technician : 3 years (Required)
- Retail sales: 3 years (Required)
- Operations management: 3 years (Required)
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Work Location: In person
