Job Summary
We are seeking a detail-oriented and customer-focused Job Processor / Customer Advocate to support our operations and ensure customer jobs are processed accurately and completed on schedule. This role serves as a key liaison between customers, the production floor, and purchasing, helping to prioritize work, procure materials, and maintain compliance with AS9100 quality standards.
Key Responsibilities
- Serve as a primary point of contact for customers, providing professional and responsive customer service
- Enter and manage customer jobs accurately in the ERP system (JobBOSS)
- Purchase materials required for jobs and coordinate with suppliers
- Prepare and send RFQs for materials, components, and outside services
- Work closely with the Floor Manager to establish job priorities and communicate completion timelines
- Track job progress and proactively communicate updates to customers and internal teams
- Apply and follow AS9100 procedures, processes, work instructions, and data collection requirements
- Maintain accurate job documentation and records in accordance with quality system requirements
- Utilize Microsoft Office tools (Excel, Word, Outlook) for reporting, communication, and documentation
Required Qualifications
- Proven experience in customer service, job processing, or a manufacturing support role
- Experience entering and managing jobs in an ERP system (JobBOSS preferred)
- Experience purchasing materials and coordinating with vendors
- Familiarity with sending RFQs/RFGs for materials and outside services
- Understanding of AS9100 or other aerospace quality management systems
- Strong organizational skills with attention to detail
- Ability to prioritize multiple jobs in a fast-paced environment
- Strong communication skills, both written and verbal
- Work well with management team
Preferred Qualifications
- Previous experience in an aerospace or manufacturing environment
- Knowledge of production workflows and shop floor operations
- Experience working cross-functionally with production, purchasing, and quality teams
Software Skills
- Microsoft Office (Word, Excel, Outlook)
- JobBOSS ERP (preferred)
What We Offer
- Competitive pay based on experience
- 401(k) plan
- Optional auxiliary benefit plans available
- Bonus opportunity
- Health Insurance
- PTO
- Paid Holidays
To Apply:
Please submit your resume and a brief cover letter.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
