SUMMARY:
Bridge to Home operates a shelter program which provides temporary nightly shelter, meals, and shower facilities to homeless clients. The shelter also operates an evening meal program, Feeding it Forward seven days a week and additional supportive and activity programs throughout the day. The Interim Housing Supervisor is responsible for overseeing these programs, its day-to-day operations, and its staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Engage and work in collaboration with Director of Interim Housing on matters of operations, strategy, and site and staff supervision.
- Supervises, trains, manages, and schedules Residential Counselors, volunteers, and shelter security guards with a trauma informed lens and de-escalation techniques.
- Along with shelter team, oversees the shelter and its operations on an ongoing basis to ensure safety and security of all employees, volunteers, residents, and guests as a top priority.
- Develop and manage infrastructure required to successfully deliver and expand program operations, ensuring that best practices are executed in homeless services.
- Create and manage processes to ensure ongoing regulatory legal compliance regarding contracts and risk factors.
- Designated ADA Compliance Officer and Safety Manager for site and programs; ensure compliance and safety for site and programs are followed.
- Designated Grievance Coordinator overseeing all residential complaints while ensuring all designated parties informed until resolution is reached
- Support Human Resource policies and activities while overseeing program staff
- Monitor flow of supplies and donation and maintains a current inventory for the shelter
- Oversee the day-to-day functions and operations of the shelter and its programs
- Assures that shelter rules, policies, and procedures are followed
- Works with Activities and Volunteer Coordinator to schedule transportation, meals, volunteers, and donations needed for the shelter operations and that appropriate resident activities are developed and scheduled for resident and client engagement and skill building.
- Works with CES Supervisor and case managers to coordinate client needs and housing services
- Supports Director of Interim Housing in working with vendors and sub-contractors for delivery of services to the shelter to ensure facilities are well kept and functional for all purposes and use.
- Ensures that emergency procedures are followed and that all Incident Reports are complete within agency protocol
- Creates and maintains a professional, welcoming attitude with residents, clients, volunteers, and guests.
- Conducts monthly meetings with the shelter and individual meetings with staff
- Attend all organization’s team and leadership meetings
- Works with Director of Interim Housing to create program benchmarks and with staff to report monthly, quarterly and annually progress
- On call for shelter emergencies
- Other duties as assigned and related to the job
EDUCATION and/or EXPERIENCE:
- Two years of experience related, or equivalent combination of education and experience required. Bachelor's degree (B.A.) from four-year college or university- Highly desired
- Experience in successful ability to supervise and manage others, including staff, volunteers and clients, as well as site facilities and schedules.
- Ability to work well with people of diverse backgrounds; prior experience with homeless or low-income individuals and families.
- High comfort level working in a diverse environment and working with vulnerable populations including families with young children and those with severe mental health disabilities and substance use disorders.
- Possess a strong commitment to the mission, philosophy, and values of BTH, as well as a passion for ending homelessness.
- Computer, Outlook, Word, and Excel Proficient
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Valid Driver’s License with no major infractions which will restrict driving to perform job duties and requirements- Required
Must successfully pass Live Scan criminal background
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to effectively present information to top management, public groups, and/or boards of directors.
REASONING ABILITY:
Ability to understand written and oral instructions to make quick and reasonable decisions and conclusions. Ability to deal with problems involving concrete variables in situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WEEKLY HOURS: 40+ hours per week; non-traditional schedule; requires flexibility
May be required to work weekends & holidays
BENEFITS: Vacation, Holiday & Sick Pay; Medical, Dental, Vision & Life Insurance; Simple IRA.
SALARY RANGE: $66,560, annually
EQUAL EMPLOYMENT OPPORTUNITY
Bridge to Home is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual preference, national origin, religious beliefs, disability, genetic information in compliance with all federal and state laws.
DIVERSITY EQUITY AND INCLUSION
Bridge to Home is deeply committed to a community of excellence, equity, and diversity and welcomes applications from underrepresented groups and other candidates who will contribute to the diversification and enrichment of ideas and perspectives.
Job Type: Full-time
Pay: From $66,560.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Relocate:
- Santa Clarita, CA 91350: Relocate before starting work (Required)
Work Location: In person
