A Medical Receptionist is the first point of contact for patients in a healthcare facility. With Contemporary Dermatology, this role is crucial in ensuring smooth and efficient daily operations, patient interaction, and administrative support to healthcare professionals in a high-volume, fast-paced environment. This role requires exceptional customer service, organization skills, and knowledge of basic medical office procedures.
Key Responsibilities
Patient Interaction
- Welcome patients and visitors warmly and professionally upon arrival
- Maintain patient accounts by obtaining, recording, and updating demographic and financial information
- Use of an electronic medical record software (EMR), patient portal or appointment reminder system to manage scheduling, interact with patients, and update files and patients’ records
- Verify insurance eligibility and patient financial responsibilities
- Collect and process copayments, outstanding balances, and other patient charges
- Assist patients in filling out insurance forms and other patient records
- Minimize patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area
Appointment Scheduling and Management
- Answer incoming calls promptly, addressing inquiries or redirecting calls to the appropriate department
- Schedule, confirm, cancel, or reschedule appointments based on physician availability and patient needs
- Ensure physician schedules are optimized to prevent double-booking or unnecessary delays
- Communicate effectively with providers and medical staff to relay patient concerns, service delays, and manage patient care
HIPAA Compliance
- Protect patients’ rights by maintaining accuracy of medical, personal, and financial information with the utmost confidentiality and in compliance with HIPAA regulations
Administrative and Clerical Tasks
- Maintain the cleanliness and organization of the reception area, ensuring a comfortable environment for patients
- Maintain office supply inventory by checking stock to determine inventory levels, anticipating needed supplies, and overseeing delivery of supplies
- Collect, sort, distribute mail, messages or courier deliveries
- Prepare and reconcile daily reports related to financial payments
- Collaborate with other administrative and clinical staff to ensure seamless patient flow
- Always maintain a professional demeanor and ensure compliance with office policies and procedures
Skills and Competencies
- Strong verbal and written communication skills
- Professional, friendly demeanor with the ability to interact empathetically with patients
- Ability to multitask and manage responsibilities simultaneously, such as scheduling appointments, answering phones, and assisting with administrative tasks
- Proficient in EMR and office software including Microsoft Office Suite (Word, Excel, Outlook)
- Accuracy and attention to detail when entering patient demographics, scheduling appointments, and financial information
- Adherence to HIPAA standards for protecting patient privacy and confidentiality
This job description is intended to describe the general nature and level of work required for this position and is not intended to be an exhaustive list of all duties that you may be asked to perform.
Job Types: Full-time, Part-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Willingness or ability to commute to other practice locations as needed (Marstons Mills, Hyannis).
Experience:
- Medical receptionist: 2 years (Preferred)
Work Location: In person
