Job description:
Associate Roles and Responsibilities
JOB TITLE: Private Events Manager
JOB STATUS: Full Time
REPORTS TO: Director of Event Sales & Services
LOCATION: Urban Hill restaurant, Salt Lake City
Compensation: DOE
Benefits: Health Insurance, 401k + 5% match after 1 year of employment, PTO, daily free family meal and more
Urban Hill's commitment is to be “a gathering spot” that: Inspires our Associates, Thrills our Guests, and Enriches our Community. Together we strive for; teamwork, transparency, respect, integrity, sustainability, learning and fun!
POSITION SUMMARY
The Private Events Manager is responsible for driving the growth of Urban Hill’s private events and catering business, while delivering an exceptional experience for every client and guest. This position owns the event process from outbound sales or initial inquiry through planning, execution, final payment and post-event follow up. Growing Urban Hill’s recurring group of Private Dining clients is key to success.
The Private Events Manager actively develops new business through prospecting, relationship building, networking, community outreach, and cultivating repeat and referral business. They work closely with clients to understand their vision and create thoughtful, customized event experiences that reflect the Urban Hill brand.
This position partners closely with the General Manager, culinary team, front-of-house management, and external vendors to ensure each event is thoughtfully planned, financially sound, and executed to the highest standards. The Private Events Manager is expected to take ownership of their business, communicate clearly and proactively, and contribute to the continued growth and success of Urban Hill.
Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on any number of factors. In general, you can anticipate working 45 to 50 hours a week.
RESPONSIBILITIES
- Sales & Business Development
- Develop and maintain a strong client base for Urban Hill through proactive prospecting, cold calling, networking, community outreach, referrals, and repeat business.
- Respond to all event inquiries promptly and professionally, with a goal of responding within 24 business hours.
- Manage the sales process from initial outreach or inquiry through proposal, contract, deposit, event planning, final payment, and post-event follow-up.
- Develop customized proposals, event menus, pricing, contracts, and BEOs that blends the client's desires with Urban Hill's unique offerings.
- Consistently work toward established private event and catering sales goals.
- Identify opportunities to increase revenue through additional services, menu enhancements, rentals, beverages, and other event offerings.
- Build and maintain relationships with local businesses, hotels, meeting planners, destination management companies, community organizations, and other potential referral partners.
- Conduct site visits, client meetings, tastings, networking events, and other sales activities as needed.
- Maintain accurate and up-to-date client and event information within the company's designated systems.
- Client & Event Planning
- Serve as the primary point of contact for clients throughout the planning process and provide timely, detailed, and proactive communication.
- Lead BEO meetings with onsite culinary and front of house teams.
- Develop and manage detailed event timelines, programs, task lists, BEOs, and other event documentation.
- Coordinate event details, including menus, floor plans, rentals, linens, décor, audio/visual needs, entertainment, transportation, and outside vendors as applicable.
- Collaborate with the culinary team and General Manager to develop menus and event experiences that exceed client expectations while supporting operational and financial goals.
- Coordinate and attend tastings, site visits, and other client planning appointments as needed.
- Ensure all event details are finalized and communicated to the appropriate teams at least two weeks prior to the event.
- Develop and maintain relationships with preferred vendors and identify new vendors as needed.
- Financial & Operational Management
- Coordinate and facilitate all financial transactions from initial deposit through final payment.
- Ensure contracts, deposits, minimums, gratuity, fees, and final billing are accurate and properly documented.
KEY COMPETENCIES
· Brand Representative: Urban Hill is an award-winning dining destination that consistently ranks the top restaurants in Salt Lake and the State of Utah. Representing its exceptional standards for hospitality, service, cuisine, beverages and ambiance is essential for this position.
· Sales & Business Development – Ability to proactively generate business, build relationships, prospect, network, and consistently work toward sales goals.
· Client Relationship Management – Builds trust and rapport with clients, communicates proactively, understands client needs, and creates a positive experience from inquiry through post-event follow-up.
· Event Management – Strong ability to plan, organize, prioritize, and execute multiple events simultaneously with attention to detail.
· Communication – Clear, timely, professional, and effective communication with clients, associates, vendors, and management.
· Organization & Follow-Through – Highly organized with strong attention to detail and the ability to manage numerous deadlines, details, and competing priorities.
· Problem Solving & Decision Making – Remains calm under pressure, anticipates challenges, makes sound decisions, and resolves issues professionally and efficiently.
· Financial Acumen – Understands the relationship between sales, pricing, costs, profitability, and the overall financial success of an event.
· Leadership & Teamwork – Leads by example, collaborates effectively across departments, and contributes to a positive, accountable team environment.
· Hospitality Mindset – Demonstrates genuine care for guests, clients, and associates and consistently strives to deliver an exceptional experience.
· Adaptability – Comfortable working in a fast-paced, changing environment and able to adjust priorities based on business and event needs.
· Professionalism & Judgment – Exercises discretion, tact, and good judgment when working with clients, guests, vendors, and associates.
· Continuous Improvement – Demonstrates a willingness to learn, seek feedback, improve processes, and continuously elevate the event experience.
· Community & Relationship Building – Represents Urban Hill professionally and actively builds relationships within the local hospitality, business, and community network.
· Punctuality & Reliability – Dependable, prepared, and accountable for commitments and deadlines.
Adherence to HTH Commitment – Consistently demonstrates Hill Top Hospitality's commitment to Inspiring our Associates, Thrilling our Guests, and Enriching our Communities. CREDENTIALS AND EXPERIENCE
- Possess at least a High School Diploma
- Must be at least 21 years of age
- Must have extensive knowledge of event management
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system
- Knowledge of relevant health & safety regulations & procedures
- 2+ years of event coordination
- 1+ years of experience working in restaurants
- Competency in Excel, Word, Powerpoint, and other event programs
PHYSICAL REQUIREMENTS
- Ability to stand for extended periods of time
- Ability to bend, lift, push & carry heavy objects
- Ability to carry 50 pounds
We are an equal-opportunity employer
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
