Job Overview:
We are seeking a Front Office Agent to join our team at the DoubleTree by Hilton in Gaithersburg, MD. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties:
- Greet guests and provide them with outstanding customer service
- Check guests in and out of the hotel
- Handle guest inquiries and resolve any issues or complaints
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Provide information about hotel amenities, local attractions, and dining options
- Reconciling daily transactions and preparing reports
- Ensure the safety and security of guests by monitoring access to the hotel
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in a front desk or guest services role preferred
- Bilingual skills (English/Spanish) highly desirable
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and ability to handle difficult situations with professionalism
- Proficiency in using phone systems and computer software (MS Office, reservation systems)
- Ability to work flexible shifts, including weekends and holidays.
Joining our team as a Front Office Agent offers several benefits, including competitive pay, opportunities for career advancement within the hospitality industry, and a positive work environment. If you are passionate about providing exceptional guest service and have the required skills, we would love to hear from you.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
