LivSmart Home Services is seeking an experienced Installation Manager – Residential Operations to oversee the successful delivery of residential energy-efficiency projects throughout North Carolina.
This role is responsible for managing the operational side of our installations from pre-inspection through project completion. You'll lead our network of HVAC, electrical, and plumbing subcontractors, oversee dispatch and field coordination, maintain quality standards, and ensure every customer receives an exceptional installation experience.
The ideal candidate has experience managing residential HVAC or home services operations and thrives in a fast-paced, growing environment.
About LivSmart
LivSmart Home Services delivers energy-efficient home upgrades through the North Carolina Energy Saver Program, helping homeowners access heat pumps, electrical upgrades, water heaters, and other energy-saving improvements through state and utility-supported initiatives.
As our operations continue to grow, we're looking for a hands-on operational leader who can build scalable systems, develop subcontractor relationships, and ensure installations are completed safely, efficiently, and to the highest quality standards.
Key ResponsibilitiesInstallation & Field Operations
- Oversee residential installation operations from pre-inspection through project completion.
- Coordinate installation schedules with dispatch to maximize technician utilization and installation capacity.
- Manage daily installation workflows while ensuring projects remain on schedule.
- Troubleshoot installation issues and coordinate timely resolutions.
Subcontractor Management
- Manage LivSmart's network of HVAC, electrical, and plumbing subcontractors.
- Recruit, onboard, and integrate new subcontractors as service areas expand.
- Develop strong subcontractor relationships while maintaining accountability for workmanship, responsiveness, and professionalism.
- Monitor subcontractor performance and implement improvement plans where necessary.
Pre-Inspection & Project Coordination
- Review pre-inspection findings and ensure installation scopes accurately reflect field conditions.
- Coordinate required scope changes before installation to minimize delays and change orders.
- Work closely with customer administration and dispatch teams to ensure projects move efficiently through each stage.
Supplier & Inventory Management
- Coordinate equipment ordering and material availability.
- Build relationships with suppliers and distributors.
- Monitor inventory requirements to ensure installations remain fully supported.
- Assist with forecasting equipment and material needs as installation volume grows.
Quality Assurance & Service
- Develop and maintain quality assurance standards for all installations.
- Conduct field audits and spot inspections to verify workmanship and program compliance.
- Investigate service calls and determine root causes of installation issues.
- Coordinate corrective work and ensure customer concerns are resolved promptly.
- Drive continuous improvement through contractor scorecards, quality reporting, and operational feedback.
Team Leadership
- Provide leadership and direction to the Dispatch and Customer Administration teams responsible for installation coordination.
- Develop operational procedures that improve communication, scheduling, and installation efficiency.
- Support the continued growth of LivSmart's North Carolina operations.
Ideal Candidate
- Five or more years of experience managing residential HVAC or home service operations.
- Strong understanding of residential heat pump installations, electrical coordination, and home performance projects.
- Experience managing subcontractors, installers, or field service teams.
- Experience coordinating installation schedules and dispatch operations.
- Strong troubleshooting and problem-solving abilities.
- Experience with supplier relationships, inventory management, and material planning.
- Excellent organizational and communication skills.
- Comfortable working in both the office and the field.
- Experience with government energy-efficiency or utility rebate programs is an asset but not required.
Work Arrangement
This is a full-time hybrid position based in North Carolina.
The majority of administrative work can be performed remotely; however, regular travel throughout North Carolina will be required to:
- Conduct jobsite quality inspections.
- Meet with subcontractors and suppliers.
- Support technician training and onboarding.
- Resolve field issues.
- Perform operational audits and quality assurance reviews.
Approved business travel expenses will be reimbursed by the Company.
Compensation & Benefits
- $100,000-$120,000 annual salary, based on experience.
- Performance bonus program following successful completion of the first three months.
- Four (4) weeks of paid vacation.
- Paid company holidays.
- Company-provided equipment and technology required for the role.
- Travel expenses reimbursed for approved company travel.
- Opportunity to help build and lead one of North Carolina's fastest-growing residential energy-efficiency operations.
Why Join LivSmart?
This is more than an installation management role, this is an opportunity to help build the operational foundation of a rapidly growing company. You'll have the autonomy to improve systems, grow subcontractor capacity, implement quality standards, and play a key role in delivering meaningful energy-saving upgrades to homeowners across North Carolina and beyond.
If you're passionate about operational excellence, developing strong field teams, and building scalable residential installation operations, we'd love to hear from you.
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- Fuel card
- Opportunities for advancement
- Paid time off
Application Question(s):
- Have you directly managed HVAC technicians or subcontractors responsible for residential installations?
- Which trade licenses or certifications do you currently hold?
Work Location: Hybrid remote in Greensboro, NC 27499
