JOB SUMMARY: Under the supervision and direction of the Irwin Center Manager and the Customer Service Coordinator, the Customer Service Agent is responsible for communicating with the public in-person or by phone and registering for various programs under the guidelines set forth. Works hours as assigned including days, nights, weekends. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.
ESSENTIAL JOB RESPONSIBILITIES:
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Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
- Greet visitors promptly and courteously.
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Answer telephones, refer calls, take messages and give out information concerning Park District's programs, policies and general services.
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Take registrations for Park District leisure services both in person and over the phone.
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Process seasonal pool pass registrations.
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Balance daily registration monies for Irwin Community Center.
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Process building and park rentals. Complete all necessary forms.
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Open and disburse mail.
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Enter attendance data as needed, file appropriately.
- Adhere to all policies and procedures outlined in the Safety Manual.
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Help with various projects as time permits.
- Other related job duties as assigned.
COGNITIVE SKILLS REQUIRED:
- Must be able to assist customers both in person and by phone in a professional and courteous manner.
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Must be able to register participants for various programs with consistency and accuracy.
- Must be able to handle pressure and an active front desk environment.
- Must be able to communicate with all departments.
JOB SKILLS AND QUALIFICATIONS:
- Excellent communication skills.
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Excellent customer service skills.
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Computer knowledge and skills.
EDUCATION AND TRAINING:
- Graduation from high school or business school.
- Public experience, telephone business experience, general office and computer skills required.
- Should be aware that working for the public takes tact and diplomacy at all times.
PHYSICAL REQUIREMENTS:
STANDING: Minimal
SITTING: Extended period of time
WALKING: Walking
LIFTING: Must be able to lift 25 lbs.
STOOPING: Minimal
REACHING: Minimal
CLIMBING: N/A
VERBAL: Communicate one on one
VISION: Type, write, read, use computer
Part-Time Benefits:
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Discounted individual fitness membership at Racquet Fitness Center
- Discounted golf fees and driving range tokens at Coyote Run
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Individual admission to open skate at H-F Ice Arena
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Individual Lions pool pass
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20% off (1) facility rental/year
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20% off birthday party package for child(ren)
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20% off program fees
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Irons Oaks ropes course & climbing tower
- Individual ski rental at Irons Oaks (cross-country skiing)
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457 Retirement Plan
- Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
- Additional benefits for facility employees only.
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Paid CPR/AED training and certification
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Paid Leave Time Off
