Job Duties and Responsibilities
The City of Tolleson is seeking qualified individuals interested in joining our team as a Public Safety Dispatcher (Lateral). The purpose of this position is to receive and process state, federal, and tribal emergency and non-emergency service calls; interviews callers and gathers details to determine needed resources; identifies and dispatches appropriate law enforcement and relays critical information using dispatch equipment; Processes and types complete and accurate caller information and disseminates it in both typewritten and verbal form; Monitors and maintains up-to-the-moment status of all emergency personnel; Receives and processes field requests from officers to run driver's licenses, registrations, warrant checks, and criminal histories. Runs queries for wanted persons, vehicles, and property; Maintains records and files; Enters warrants in internal and external systems; and, Performs related work as assigned.
QualificationsHigh School Diploma or GED from an accredited institution and two (2) years of working in a Police and/or Emergency dispatch center. Prior law enforcement dispatching experience preferred. Arizona Criminal Justice Information System Terminal Operator Certification - ACJIS TOC within one (1) year of hire required. Valid Arizona driver's license upon hire. Bilingual (Spanish) highly desired. Prior experience with heavy telephone or emergency dispatching experience preferred. Minimum 35 wpm net typing. Prior experience using word processing and PC applications required.
Note: This position requires rotation shift work, including nights, weekends and holidays.
Knowledge of- Knowledge of applicable police dispatch procedures and public safety agency rules, regulations, and methods of operation.
- Knowledge of the operation of dispatch consoles, 911, two-way radio, TDD, computer, and records systems.
- Knowledge of the streets, highways, common-place names, and geography of the region.
- Ability to read maps, use computer keyboards, typing, and geography of the region.
- Ability to communicate, both verbally and in writing, to both individuals and groups.
Skills in
- Active listening
- Determining appropriate response and resources in emergency situations
- Remaining calm in stressful situations
- Prioritizing multiple emergencies at a time
- Acting on information quickly and accurately
- Understanding staff and emergency deployment needs and dispatching accordingly
- Utilizing a computer and relevant software applications
- Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction
Physical Requirements/Work Conditions
Positions in this class typically require: stooping, kneeling, crouching, standing, walking, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Working Conditions are in an office setting. Depending on assignment some travel may be required.
Full Salary Range for Position: $26.60— $37.24 Hourly
Additional Application Information
It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.
Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at 623-474-4989.
EOE/M/F/D/V/SO
The Public Safety Dispatcher receives emergency and non-emergency calls, gathers critical information, dispatches appropriate law enforcement, monitors field activity, processes records, conducts database inquiries, maintains accurate documentation, and supports first responders through timely, professional communication and coordinated response to protect the community and ensure public safety every day effectively.
Who we are
We are small, but in the middle of it all. The City of Tolleson is the best place to start or advance your career. Incorporated in 1929, we are committed to providing employees with opportunities for learning and growth. Are you interested in joining our team? If you are passionate about making a difference in the community, the City of Tolleson is looking for people like you.
Core Values
Caring. Inclusion. Value. Inspire. Collaboration.
