Lead Our Front Office Team. Elevate the Patient Experience. Shape Our Culture.
At Personalized Orthodontics, we're more than just an orthodontic office—we're a team dedicated to creating exceptional experiences for our patients and each other. We're looking for an experienced, organized, and people-focused Front Office Manager to join our leadership team. Prior dental front office experience is a requirement.
This is much more than a traditional front office position. As our Front Office Manager, you'll oversee the day-to-day operations of the front office while serving as a leader within the practice. You'll help optimize our schedule, support our team, strengthen workplace culture, and ensure every patient receives outstanding service from their first phone call through the completion of treatment.
Working alongside our doctors, you'll partner closely with our Clinical Manager and Financial Manager to lead the practice, maintain strong communication between departments, and keep our office running efficiently and collaboratively.
What You'll Do Front Office Leadership
- Lead, coach, and support the front office team.
- Ensure every patient and family receives an exceptional customer experience.
- Oversee scheduling, patient flow, phones, and administrative operations.
- Optimize provider schedules to maximize efficiency while maintaining excellent patient care.
- Monitor daily operations and identify opportunities to improve systems and workflows.
Team Leadership & People Operations
- Foster a positive, collaborative, and accountable workplace culture.
- Help manage day-to-day team relations and encourage effective communication across departments.
- Coach, mentor, and support team members in their professional growth.
- Assist with onboarding and training new employees.
- Partner with ownership on employee development, performance coaching, and workplace initiatives.
- Help maintain office policies, expectations, and accountability while creating a supportive environment where employees can thrive.
- Assist doctors and leadership team to recruit, interview, hire, and onboard exceptional new team members who align with our practice culture and values.
Operations & Practice Management
- Work in tandem with our Clinical Manager and Accounts Manager to lead the daily operations of the practice.
- Collaborate with the doctors to achieve operational production and patient care goals.
- Track scheduling efficiencies and key performance indicators.
- Anticipate and resolve operational challenges before they become problems.
- Help implement new systems and continuously improve practice efficiency.
- Serve as a trusted leader who supports both patients and team members with professionalism and integrity.
What We're Looking For
We're searching for someone who is:
- A natural leader who enjoys mentoring and developing others.
- Highly organized with exceptional attention to detail.
- Professional, dependable, and solutions-oriented.
- An excellent communicator who can confidently navigate challenging conversations.
- Calm under pressure and able to multitask in a fast-paced environment.
- Passionate about delivering exceptional customer service.
- Committed to building a positive, respectful, and collaborative workplace culture.
Qualifications
- 3+ years of dental or orthodontic front office experience preferred.
- Previous management or supervisory experience strongly preferred.
- Experience with dental practice management software (Cloud 9 experience is a plus).
- Strong organizational, communication, and leadership skills.
- Proficiency with computers and Microsoft Office/Google Workspace.
Why Join Personalized Orthodontics?
We believe our team is our greatest asset. When you join Personalized Orthodontics, you'll become part of a privately owned practice that values collaboration, innovation, and professional growth.
We offer:
- Competitive compensation based on experience
- Paid time off and paid holidays
- 401(k) with employer match
- Continuing education and leadership development opportunities
- Employee orthodontic benefits
- A supportive leadership team that values your ideas and contributions
- Opportunities for growth within an expanding practice
If you're looking for a leadership role where you can make a meaningful impact on both the patient experience and the success of an incredible team, we'd love to meet you.
Apply today and help us continue creating confident smiles while building an exceptional workplace for our team.
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
