Lead, mentor, and grow a highly productive Intake Department, overseeing the hiring, training, and performance evaluation of all team members.
Establish a regular cadence of individual and group touchpoints to ensure workflows, job responsibilities, and delegated duties are clearly understood and executed.
Drive team success and accountability through monthly and quarterly KPI tracking, leveraging this data to optimize performance and presenting findings to executive leadership.
Oversee the communication process for prospective families seeking ABA services, ensuring timely, welcoming follow-ups and answering questions about Mosaic’s therapy model.
Ensure that pre-established intake processes are followed, including initial screenings, provider referral follow-up, comprehensive eligibility and benefit verification, and authorization capture.
Manage authorization denials and work closely with Mosaic’s billing team to promptly troubleshoot and resolve any complex authorization or eligibility issues.
Maintain accurate client demographic and authorization data across both our proprietary Intake Software and the EHR system, while actively logging, prioritizing, and managing day-to-day operational software bugs.
Serve as the primary technical liaison with our external software development team to troubleshoot errors, conduct user testing, and project-manage system fixes based on team feedback.
Ensure timely receipt and accurate creation of both initial and subsequent authorizations, coordinating closely with clinical teams to monitor clinic availability and optimize process flows.
Assist providers and clinics with questions or system errors related to benefits, authorizations, and financial responsibility, guiding the team to collect client responsibility compassionately.
Actively participate in intake meetings, collaborating with BCBAs, providers, and clinic directors to establish best-in-class intake practices.
Collaborate with the Business Development team to maximize referral conversion rates and support community outreach initiatives.
Enforce strict compliance with internal controls and HIPAA Privacy Rules to protect the privacy and security of our families' health information.
