Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing a wide range of administrative and clinical support tasks. Your energetic approach and excellent communication skills will help streamline clinic operations, facilitate patient care, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to quality healthcare delivery in a fast-paced, patient-focused setting.
Duties
- Greet patients warmly upon arrival, verify appointment details, and assist with check-in procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
- Schedule patient appointments efficiently, coordinate follow-up visits, and manage clinic calendars with precision
- Collect and process medical payments, insurance co-pays, and outstanding balances utilizing medical billing and coding knowledge including CPT coding, ICD-9, ICD-10, and Medicare guidelines
- Review medical documentation for accuracy and completeness while maintaining strict adherence to HIPAA regulations and clinical confidentiality policies
- Manage incoming phone calls with professional phone etiquette; provide information about clinic services or direct calls appropriately
- Maintain accurate medical records by filing documents electronically or physically; update patient information in EMR/EHR systems
- Assist with insurance verification, pre-authorizations, and claims processing to ensure smooth reimbursement workflows
- Support clinical staff by preparing care plans documentation and assisting with administrative tasks related to patient care management
- Perform general clerical duties such as data entry (including 10 key typing), faxing, scanning documents, and managing office supplies in a busy medical office environment
Skills
- Extensive experience with EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms
- Strong knowledge of health insurance procedures including Medicare, Medicaid, private insurance plans, and health information management regulations
- Proficiency in medical coding (CPT, ICD-9/10) and billing processes to facilitate accurate documentation review and revenue cycle management
- Excellent customer service skills with the ability to communicate effectively via phone and in person; bilingual abilities are a plus
- Demonstrated clinic experience or medical office experience supporting front desk operations in healthcare settings such as dental clinics or outpatient clinics
- Familiarity with clinical confidentiality policies and HIPAA compliance standards to safeguard patient information at all times
- Competence in Microsoft Office Suite (Word, Excel) for documentation purposes; strong typing skills including 10 key data entry capability
- Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced environment
- Knowledge of health insurance verification processes and medical billing practices to support revenue cycle activities
- Strong organizational skills for managing medical records filing systems—both electronic and paper-based—and ensuring accurate documentation review
Join our team as a Medical Receptionist where your enthusiasm for healthcare administration will make a meaningful difference! We are dedicated to fostering an inclusive environment that values your expertise in medical office management while supporting your professional growth.
Pay: $18.00 - $22.00 per hour
Benefits:
Work Location: In person
