OBJECTIVE
In a positive and cheerful manner, educate, counsel and schedule patients for laser vision correction and other types of refractive surgery. Gather pre-operative information from referring doctors, communicate with patients to help them understand various procedures’ risks and benefits, and share pertinent medical records with our medical/surgical team.
REPORTS TO
Refractive Surgery Counselor Manager
STATUS
3/4 time (30-39 hours per week)
SCHEDULE
Monday - Thursday 8:00 am to 5:00 pm, Friday 8:00 am to 1:00 pm
REQUIRED SKILLS
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Excellent customer service skills
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General office skills such as telephone, keyboarding & filing
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Mid-level computer knowledge
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Excellent accuracy and attention to detail
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Excellent written and verbal communication
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Pleasant, cooperative and flexible personality
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Honesty
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Confidentiality
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Ability to cope with change
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Excellent troubleshooting ability
PHYSICAL ABILITIES
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Acute Hearing for telephones
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Good visual acuity for screens, keyboards, forms etc.
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Good hand-eye coordination for telephones and keyboards
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Lift up to 25 pounds
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Reach and stoop to file levels
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Sit for extended periods of time
BENEFITS
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Profit Sharing
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401(k) Plan with generous 50% company match
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Section 125 Flexible Spending Account (FSA)
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Medical/Vision/Dental
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Paid Holidays
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Personal Time Off
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Group Life Insurance Policy
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Voluntary Term Life Insurance
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LifeBalance Employee Assistance Program
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Bereavement Leave
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Eligible for free refractive surgery
*Driving record and background check required upon offer for employment*
