Cool Cat Fence is looking for an ambitious, results-driven Inside Sales / CSR Manager to lead our appointment-setting team.
This is NOT a traditional customer service management role.
Our CSRs are not order takers.
They are salespeople.
Their job is to convert inbound and outbound opportunities into scheduled appointments for our sales team. Every fence we build starts with an appointment, and every appointment starts with a conversation led by your team.
As the Inside Sales Manager, your mission is to build, coach, and lead a team that consistently books more appointments, improves conversion rates, and creates revenue opportunities for the company.
If you love coaching people, tracking performance, and building winning teams, this could be the opportunity you've been looking for.
What You'll Do
You'll manage a team responsible for turning leads into scheduled appointments.
You will:
- Recruit, train, and develop top-performing appointment setters.
- Hold team members accountable to daily, weekly, and monthly goals.
- Create a culture of urgency, professionalism, and performance.
- Conduct regular coaching sessions and performance reviews.
- Celebrate wins and address underperformance quickly.
Increase Appointment Volume
The primary scorecard for this role is simple:
How many qualified appointments is your team booking?
You'll be responsible for:
- Increasing appointment-setting conversion rates.
- Maximizing every inbound lead opportunity.
- Improving outbound follow-up effectiveness.
- Reducing lost opportunities.
- Ensuring leads are contacted quickly and consistently.
You'll review calls, conduct role-playing sessions, and continuously improve team performance.
Build a Scalable Department
As Cool Cat Fence continues to grow, you'll help develop systems, processes, and training programs that allow the department to scale while maintaining exceptional results.
What Success Looks Like
A successful Inside Sales Manager will:
- Consistently increase appointment volume.
- Improve lead-to-appointment conversion rates.
- Develop high-performing appointment setters.
- Create a culture of accountability and achievement.
- Build a department that directly contributes to company growth.
Who We're Looking For
You may be a great fit if you:
- Have experience leading a sales, inside sales, call center, or appointment-setting team.
- Love coaching people to improve performance.
- Are competitive and motivated by measurable results.
- Thrive in a fast-paced, high-growth environment.
- Believe accountability and coaching drive success.
- Understand that every lead is an opportunity and every appointment matters.
Why Join Cool Cat Fence?
- Lead a department that directly impacts company revenue.
- Help build a high-performance sales culture.
- Work for a rapidly growing company with significant career advancement opportunities.
- Competitive compensation plus performance incentives.
- Opportunity to make a visible impact on company growth and expansion.
Pay: $55,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why do you believe you would be the best fit for this role?
Experience:
- Management: 2 years (Required)
Work Location: In person
