Function as a primary resource for UTK employee benefits questions, offering knowledgeable support on health, retirement, and other available plans.
Assist employees with benefits enrollment during new hire enrollment periods, special enrollment events, and open enrollment, ensuring accurate and timely completion of elections.
Support employees in troubleshooting benefits-related issues, including coverage discrepancies, carrier concerns, and system or portal access problems.
Refer issues that fall outside established guidelines to the appropriate UT System Benefits Office or partner and monitor to help ensure resolution.
Communicate proactively with employees about extended benefits and programs offered through UT and the State of Tennessee, including but not limited to EAP, PerkSpot, Hinge Health, and available wellness programs.
Work closely with UT System offices, including the Office of Insurance and Payroll and Benefits Administration, while participating in ongoing training and informational meetings to stay current on processes and offerings.
Coordinate logistics and communications for benefits education sessions and vendor-led presentations.
Conduct the insurance and retirement portion of UTK new employee orientation, providing information on available health, dental, vision, life, and disability insurance plans, as well as TCRS and ORP retirement options, to help new hires make informed enrollment decisions.
Support onboarding processes by assisting with orientation roster management, organizing materials, and maintaining onboarding calendars and tracking systems.
Send welcome emails, onboarding reminders, and other standardized communications to new employees.
Monitor new hire progress using established dashboards and send reminder communications when steps are incomplete or nearing deadlines.
Create, maintain, and update new hire benefits guides, FAQs, checklists, and resource materials using approved content.
Direct complex or case-specific onboarding issues to the appropriate HR expert and follow through to conclusion, ensuring new hires remain supported and informed throughout the process.
